Business Development Specialist

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an
existing vacancy.
We're looking for our next Business Development Specialist
. Could It Be You?
The purpose of this role is to bridge the gap between initial interest and active engagement by proactively nurturing leads and providing expert guidance to prospective clients. By combining high-volume outreach with a consultative, customer-first approach, the Specialist empowers Canadians to take control of their financial futures, ensuring a seamless and educational onboarding experience that converts potential leads into loyal Questrade clients.

Need more details? Keep reading…
In this role, responsibilities include but are not limited to:

• Helping Canadians become much more financially successful and secure
• Interacting with customers through various communication channels, including phone, live chat & SMS, email and occasionally face-to-face / virtual meetings
• High volume calling experience - making around 60+ calls a day
• Making outbound calls to help nurture leads through the onboarding journey
• Continuously providing a high level customer experience by demonstrating our We Care values during each customer interaction
• Educating customers on Questrade's trading platforms, and our products and services
• Educating customers on the different lines of businesses we offer
• Receiving weekly/monthly coaching, mentoring, and training from Sales Team members
• Participating and engaging in strategic sales initiatives, both for the department and for your respective team

So are YOU our next Business Development Specialist
? You are if you…

• Required: 1+ years Business Development experience in a sales environment with a strong focus on putting the customer first
• Desired: Strong communication skills and a quick learner
• Desired: Knowledgeable and passionate about financial markets and investment products
• Desired: Contact center experience, ideally in financial services (not required but nice to have)

Additional Kudos If You…

• Have experience in the financial services industry
• Are Bilingual - written and verbal fluency in English and French
• Selflessness: be customer centric during every interaction
• Standards: want to work with the best & challenge yourself to perform at your best everyday
• Results-oriented & ownership: take pride in overachieving against your personal targets and contribute to the department exceeding its targets
• Agile: ability to manage multiple client communication channels, including inbound and outbound responsibilities
• Passion & ambition: care for what you do with a long term goal of continuing to learn and grow your career within the sales team or across the enterprise

Compensation Information:

• Base salary: $40,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply
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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.