Program Support Worker

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, q'ʷa:n̓ƛ'ən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada's largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC.  Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country's largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM

We are looking for a motivated  Program Support Worker to join our Family & Settlement Programs team Not sure if you're 100% qualified? We encourage you to apply anyway MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

Under the supervision of the Managers and coordinator, the Program Support Worker provides clerical support and assistance to the Newcomers and Community Building Program in the areas of program administration, OCMS database management, program data collection and management, financial data management and day-to-day operations.

KEY DUTIES AND RESPONSIBILITIES:

• Provide administrative support to a team of approximately 18 staff
• Collect, monitor, and compile client and/or student profile and intake information, day-to-day program statistics, and quantitative data as required, and input them into the appropriate databases in a timely manner.
• Accounting support
• Prepare flyers, leaflets, and advertising for program as required.
• Prepare Microsoft Forms and manage Excel spreadsheets
• Answering staff and clients' enquiries through email, phone and in-person
• Providing information and referrals for clients and the community 
• May participate in community engagement events and other internal or external events
• Prepare and organize meeting logistics, schedules, agendas, and communications to ensure efficient execution
• Coordinate the administration of a large-scale task during tax season
• Supporting the Coordinator and Manager for ad hoc duties

QUALIFICATIONS:

• Completion of post-secondary education: office administration, social sciences, humanities or an equivalent combination of education and experience
• Excellent knowledge of office procedures, equipment and software applications (word processing, spreadsheet, and database)
• Experience with administrative tasks such as filing, photocopying, emailing, minute - taking, pre-meeting and post -meeting tasks, and storing/tracking of contracts
• Strong understanding of confidentiality and privacy of client information
• Working knowledge of the immigrant and refugee experience and understanding of community resources for family and adult services
• Work independently and communicate with internal and external stakeholders / clients in a manner that promotes positive and respectful relationships
• Applies excellent time management skills to prioritize and complete assignments in a manner that optimizes departmental effectiveness and contributes to organizational success
• Practices care and thoroughness when maintaining, monitoring, calculating and summarizing data, records and budget information
• Ability to work independently with minimal supervision
• Maintains office consumables and program supplies and manages external vendors
• Able to work under pressure in a busy working environment and meet deadlines
• Collaborates with peers to ensure administrative systems and processes are consistently followed and monitored for effectiveness and that gaps are addressed and resolved when identified
• Satisfactory criminal record check

COMPENSATION: $24.82 to $25.70 per hour

HOURS: 35 hours per week; fixed term until February 13, 2026

The successful Candidate must be able to commute to the Boundary office, 5575 Boundary Rd and 310 & Kingsway Burnaby, British Columbia

BENEFITS:

Not eligible

DEADLINE:  Wednesday, November 12, 2025

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC's HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.