Assistant Store Manager

3 days ago

Burlington, Ontario, Canada L'OCCITANE Group (B Corp) Full time

Who You Are:
As an Assistant Store Manager at L'Occitane, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You'll Do:

  • Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
  • Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
  • Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
  • Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
  • Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
  • Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

  • Experience leading teams in retail or hospitality settings.
  • Exceptional skills in guiding and communicating effectively.
  • An innovative approach, especially in sales-focused atmospheres.
  • Dedication to ensuring customer happiness, both inside and out.
  • Familiarity with skincare, body care, and fragrance is beneficial.
  • Prior clienteling experience is advantageous.
  • Basic technological proficiency is necessary.

Who We Are:
We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

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