Student Information Services Officer

Competition Number

S181447P

Position Title

Student Information Services Officer

Position Number

S99247

Employee Group

Staff

Position Status

Regular Full-Time

Start Date

11/17/2025

End Date (if applicable)

Department

Registrar's Office

Additional Notes

Location

North Vancouver

Working with us

At Capilano University, learners are our focus. Guided by the goals outlined in Envisioning and Illuminating 2030, employees play an essential role in creating an exceptional learning experience for and with learners and are central to a thriving campus community. Together, we are inspired by imagination and Capilano University is one of the leading teaching-focused universities in British Columbia and one of BC's Top Employers. Grounded by our sense of purpose, we offer a meaningful, friendly, and dynamic work environment.

About the role

Nature & Scope of Work

This is varied customer service, and administrative support work in support of the Registrar's Office. This position is primarily responsible for providing a wide variety of information on university programs, services, policies and procedures to students, other employees, and the general public. Duties include providing frontline customer service, providing first level screening of customer needs, preparing files, assessing and compiling information, word processing, data entry, document filing, and scanning. An incumbent in this position reports to the Associate Registrar of the functional area and receives operational direction from the Supervisor.

Illustrative Examples of Duties

• Provides front line customer service and information to students, staff, faculty and the general public regarding admissions, transfer credit, graduation, registration, student loans and awards processes, University programs, services, procedures, and policies. Redirects inquiries and refers people to other campus services as necessary.
• Answers Registrar's Office phone inquiries, re-directs calls, and handles emergency situations. Prepare responses to correspondence containing routine inquiries.
• Processes registration and course change forms as well as other admissions, registration, and records related material. Checks that the information and forms submitted are complete and conform to application or department requirements.
• Evaluates and scans documents as received. Enters information relevant to student records process. Ensures data entered is accurate.
• Enters information relevant to the admissions process (e.g. grades, test scores, English assessments, etc). Ensures data entered is accurate

Experience, competencies & qualifications

Required Knowledger, Skills and Abilities

• Thorough knowledge of the applicable rules, regulations and procedures that govern the University and Registrar's Office activities.
• Considerable knowledge of the University's programs, courses, services and activities offered and knowledge of viable alternatives available for programs not offered by the University.
• Considerable knowledge of the University's policies and procedures governing admissions and registration.

Required Training and Experience

• Completion of one year (approximately 30 credits) of post-secondary education.
• Two years of related work experience, preferably in dealing with the public in an educational setting, with significant student contact.

For more information

.For more information, please see the complete job description.

Benefits

.At Capilano University, we understand that there is more to life than work. That is why we offer comprehensive benefits and support to help you and your family live a balanced life. Take a sneak peak to see what it is like to work at Capilano University.

Posting Detail Information

Days and Hours of Work

Our standard work week is Monday to Friday, 8:30am – 4:00pm. This position may include working evenings and weekends based on departmental needs.

Bridge Period (if applicable)

Pay Group

16

Salary

$ 4,525.00 per month (with increments to max of $5,086.00 per month)

Union

MoveUP

Job Open Date

11/05/2025

Job Close Date

11/12/2025

Open Until Filled

No