Student Information Services Officer

**Competition Number**
- S181264P**Position Title**
- Student Information Services Officer**Position Number**
- S99288**Employee Group**
- Staff**Position Status**
- Temporary Full-Time**Start Date**
- 11/18/2024**End Date (if applicable)**
- 01/31/2025**Department**
- Registrar's Office**Additional Notes**

**Location**
- North Vancouver**Working with us**
- The foundation of our student focused teams encompassing the Registrar’s Office, Student Success, and the Center for International Experience is rooted in the holistic student journey; it’s not just a part of what we do - it defines our purpose and guides our daily operations.

Our dedicated Student Experience teams enthusiastically connect with students, whether they are prospective or currently enrolled, starting from the initiation of their academic journey and continuing through to graduation and beyond. We are committed to elevating the student experience and supporting them through various activities such as course selection, campus resources, student housing, and trajectory planning, while also fostering genuine and lasting relationships.

We’re fortunate enough to be working on meaningful student experience initiatives year-round, where new ideas and opportunities form every day. Our newest implementation is our new residence building that will transform us from a commuter campus into a home-like environment that is open 24/7, where new positions will be created, and functionalities explored.

Ready to be part of re-envisioning the university experience? Join us on our student facing teams, where your contributions will play a crucial role in shaping the future of education, and the lives of our students.**What you’ll do**
- This is varied customer service, clerical, and administrative support work in support of Enrolment Services. An incumbent in this position is primarily responsible for providing a wide variety of information on university programs, services, policies and procedures to students, other employees and the general public. Duties include providing front line customer service, providing first level screening of customer needs, preparing files, assessing and compiling information, word processing, data entry, document filing, and scanning. The position reports to the Associate Registrar, Student Information Services and Reporting, and receives direction from the Supervisor, Registration and Student Information Services.

**ILLUSTRATIVE** **EXAMPLE** OF **DUTIES**
- Provides front line customer service and information to students, staff, faculty and the general public regarding admissions, transfer credit, graduation, registration, student loans and awards processes, University programs, services, procedures, and policies. Redirects inquiries and refers people to other campus services as necessary.
- Answers Registrar’s Office phone inquiries, re-directs calls, and handles emergency situations. Prepare responses to correspondence containing routine inquiries.
- Evaluates and scans documents as received. Enters information relevant to student records process. Ensures data entered is accurate.
- Enters information relevant to the admissions process (e.g. grades, test scores, English assessments, etc). Ensures data entered is accurate.

**What you’ll bring**
- Completion of one year (approximately 30 credits) of post-secondary education.
- Two years of related work experience, preferably in dealing with the public in an educational setting

**For more information**
- .For more information, please see the complete **job description.**

**Benefits**
- .At Capilano University, we understand that there is more to life than work. That is why we offer comprehensive benefits and support to help you and your family live a balanced life. Take a **sneak peak** to see what it is like to work at Capilano University.Posting Detail Information

**Days and Hours of Work**
- Our standard work week is Monday to Friday, 8:30am - 4:00pm. This position may include working evenings and weekends based on departmental needs.**Bridge Period (if applicable)**

**Pay Group**
- 16**Salary**
- $4525 per month based on 35 hours per week.**Union**
- MoveUP**Job Open Date**
- 11/05/2024**Job Close Date**
- 11/12/2024**Open Until Filled**
- No