Technical Service

1 week ago

Mississauga, Ontario, Canada Inforesight Consumer Products Inc. Full time

Technical Service & Quality Lead

Full-Time | Hybrid (On-Site)

About Us

Inforesight Consumer Products Inc. (ICP) is a leader in radiant heating and control technology. We are growing and looking for a bright, motivated, and energetic individual to join us in our mission to deliver world-class heating solutions under our
Solaira

(

) and
Aura

(

) brands.

We are seeking a dynamic, customer-facing technical professional to lead technical service, product quality, and continuous improvement for our electric heating products. This role serves as the primary inbound technical support contact for customers and internal teams and is responsible for troubleshooting field issues, coordinating solutions, managing warranty cases, and collecting data to drive continuous improvement initiatives.

The ideal candidate is eager to support customers, develops skills quickly, and thrives in a growing, agile team environment.

Come meet the team. Apply today

Key Responsibilities

Technical Service & Customer Support

  • Serve as the primary inbound contact for technical service calls and emails
  • Triage and diagnose customer issues related to heaters, controls, sensors, and system integration
  • Provide troubleshooting support to customers, installers, and partners on ICP equipment
  • Coordinate with Sales and Operations to facilitate replacement products and returns
  • Develop training materials (printed, video, and other formats) to support part replacement and resolution of common issues

Product Coordination & Internal Support

  • Champion technical documentation for existing products, ensuring information is clear and accessible to customers and internal teams
  • Create and maintain instruction manuals, technical bulletins, troubleshooting guides, installation notes, and field advisories
  • Support Sales and Marketing with training materials, technical documentation, FAQs, and product knowledge
  • Review technical specifications and data tables in marketing materials for accuracy
  • Maintain accurate product numbering, descriptions, and technical details across internal systems

Quality Management & Continuous Improvement

  • Log, track, and analyze field issues, customer feedback, and product failures
  • Coordinate with manufacturing, engineering, and suppliers to identify root causes and implement corrective actions
  • Support warranty replacement processes and documentation

Qualifications

  • 3+ years in a technical, customer-facing role, with strong technical aptitude for electrical and/or electro-mechanical products
  • Hands-on experience with residential and commercial electrical wiring and common field issues
  • Bachelor's or College degree in Electrical or Mechanical Engineering, HVAC Technology, or Electrician training
  • Knowledge of UL, CSA, and ETL standards for electric heaters and controls, as well as Canadian and U.S. electrical codes
  • Excellent written and verbal communication skills
  • Highly organized, detail-oriented, and process-driven
  • Strong team player with the ability to work cross-functionally with suppliers, sales, service, and operations teams

What We Offer

  • Collaborative team environment
  • Opportunity to grow with us and make the role your own
  • Competitive pay package, including comprehensive benefits and bonus eligibility
  • Continuing education support
  • 3 weeks vacation to start and flexible Fridays in the summer
  • Hybrid work model

We thank all applicants for their interest; only those selected for an interview will be contacted.

Inforesight Consumer Products Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

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