Technical Engineer
2 weeks ago
Mississauga- Hybrid
Job Description
Join a tech company that's making a difference in healthcare
At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada's most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while providing efficiencies and advanced technology to modernize Canada's medical imaging systems, all while protecting the most sensitive information for patients and care providers.
The role
Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces, leveraging Sectra's cutting-edge technology and expertise to enhance patient care and streamline medical workflows. We're seeking service-minded individuals with a passion for healthcare. As a Technical Engineer your role will focus on designing, deploying, and supporting critical systems that drive improved clinical outcomes.
Customer Communication & Case Management
- Independently manage and resolve technical support cases logged in the ServiceDesk system, ensuring accurate documentation of actions, solutions, and system changes.
- Escalate unresolved or highly complex issues to senior engineers or specialized teams, as appropriate.
- Engage directly with customers, partners, and distributors to gather technical information, clarify system behavior, and communicate updates throughout the resolution process.
System Deployment & Configuration
- Perform independent installation and configuration of Windows-based servers, MS SQL Server instances, enterprise applications, and Active Directory integrations within Sectra's imaging environment.
- Configure and support Microsoft Azure cloud-based deployments for healthcare IT systems, ensuring proper setup, scalability, and adherence to security standards.
Integration & Interoperability
- Independently implement integrations between Sectra's solutions and external healthcare systems, including EMRs, RIS, HIS, and AI tools, using standard-based interfaces (DICOM, HL7, IHE) and custom APIs.
- Troubleshoot and resolve interoperability issues involving imaging workflows, system connectivity, and data exchange protocols.
Technical Troubleshooting & Subject Matter Expertise
- Serve as a technical resource in diagnosing and resolving complex issues related to system performance, configuration, and integrations.
- Maintain and continuously expand strong working knowledge of Sectra's product suite, including software applications, hardware infrastructure, and associated services.
- Demonstrate subject matter expertise in key technical areas as needed to support projects, customer requirements, or team development.
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