Settlement & Case Management Team Lead Full Time

Job Title: Settlement & Case Management Team Lead [Full Time]

Program: Settlement Program

Position Class: Scale 3

Reports to: Director of Client Outcomes & Innovation

Hours: 37.5 hrs / week, Varied schedule

Type: Regular, Full Time

Wage Rate: $35/hr

About CVIMS:

Central Vancouver Island Multicultural Society (CVIMS) is a non-profit settlement organization located in Nanaimo, B.C., Canada. Established in 1979, CVIMS provides support to newcomers and refugees. Services include settlement, employment, family, language and community programs. We are client-driven and committed to being accessible and responsive to, as well as reflective of, our diverse community.

Job Summary:

Provide leadership to the Settlement and Case Management teams, ensuring effective delivery of services to newcomers and refugees. Oversee all aspects of the settlement and case management operations, including hands-on client support, to facilitate successful integration in Nanaimo. Port Alberni, and surrounding communities. Serve as a key member of CVIMS's management team, actively contributing to agency-wide planning and strategic initiatives.

Key Responsibilities:

• Manage settlement and case management components of our Federally funded settlement contract including staff hiring and development, community relations, budgets, and program development and reporting.
• Provide supervision and advisement to a team of 8-12 employees and volunteers with the goal of both supporting the settlement and case management teams and optimizing service delivery while meeting contract requirements.
• Coach settlement & case management staff on culturally sensitive problem-solving techniques and procure external interpretation, translation and counselling supports as needed.
• Serve as liaison with other members of the management team and keep them apprised of developments within the settlement and case management programs and services.
• Provide support and suggestions for optimization of processes, client service delivery flow, etc. Maintain and develop stakeholder relationships within IRCC, private businesses, health authorities as well as other supporting organizations to improve settlement and case management programs.
• Actively participates in our team-based contract procurement and management approach including budget development and monitoring, reporting, planning, and other tasks as required by the funder contract.
• Assumes leadership in the preparation of funding applications for core components of settlement services; provides input into the budgeting process and financial tracking. Monitor and report on programs performance, ensuring that all goals and targets are met or exceeded. Responsible for all statistics, narrative and annual reports, including activity planning, budgeting, and financial monitoring.
• Participates in ongoing training on CVIMS client management database platforms, provides data input in these systems with accuracy, and ensures that the settlement and case management teams accurately uses the system.
• Participates in training opportunities to stay current on issues impacting CVIMS operations.
• Organizes, chairs, and/or participates in regular team and organization-wide staff meetings.
• Adheres to and advises the settlement and case management teams on all CVIMS policies and administrative procedures; makes decisions that both support the organization, clients, staff and community.
• Ensure the flow of high-quality services as per contractual requirements and that all programs meet the needs of our clients and align with our organizational goals.
• Other duties as assigned.

Required Education, Certifications, and Experience:

• Degree related to social work, education, human services, or intercultural studies. Combination of education and experience may be considered.
• 3 years' experience in a management role with responsibility for a major program area.
• 3 years' work experience within social services, non-profit and/or multicultural environments, preferably targeting immigrants and refugees.
• Proven organizational and project management skills, with the ability to manage multiple tasks and priorities simultaneously.
• Strong analytical and problem-solving skills, with the ability to develop creative solutions to complex issues.
• Demonstrated excellence in communication and interpersonal skills, with the ability to build strong relationships with clients, staff, and external partners.
• Ability to work independently and as part of a team, with a high degree of professionalism and integrity.
• Conflict management, trauma informed leadership and or cultural competency training required. Must have the ability to respond productively to challenging situations and manage conflict.
• Training or demonstrated proficiency using client databases, Microsoft Office 365, Zoom, Teams, and other digital tools
• Class 5 driver's license and own transportation required
• Vulnerable sector criminal record check on file with CVIMS required
• First Aid Level 1 required
• Manage settlement and case management components of our Federally funded settlement contract including staff hiring and development, community relations, budgets, and program development and reporting

Preferred Skills, Abilities, and Assets:

• GBA+ certification.
• Proven ability to work effectively with diverse populations, including historically marginalized groups.
• Keen understanding of diversity issues and community resources within Nanaimo.
• Demonstrated experience in writing successful funding proposals, developing program logic models and outcomes-based programming.
• Indigenous cultural competencies and/or lived experience with Indigenous communities.
• Fluency in a second language would be an asset.
• Priority will be given to applicants who are eligible to work in Canada for minimum 3 years.
• Superior inter-personal and communication skills. Excellent spoken and written English required.
• Accountable individual who adheres to agency polices and procedures.
• Attitudes and values in keeping with the CVIMS vision and goals.

Additional Information:

• Travel within Nanaimo Regional District and surrounding region will be required. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, program delivery or conferences may also be required
• Some work outside of regular office hours, including evenings and weekends, will be required. Flex time schedules will be made to accommodate non-regular work hours. All overtime must be approved in advance
• This is a regular, full-time management position funded at 37.5 hrs / week with a varied schedule.
• Fully funded health/dental benefits and group RRSP available after 3-month probation.