Express Connect Coordinator- FTT

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Express Connect Coordinator- FTT - Nanaimo

Number of positions: 2 Job Location: Nanaimo DO

Employment type: Temporary Region: Vancouver Island

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Remote

Annual salary: $ 64, ,200.00

What you'll do

• Creates service orders for a variety of customer requested projects such as connection of overhead and underground

services of 100 amp, 200 amp or 400 amp, non-CT metered services., etc; issues connection orders on behalf of, and as

instructed by Distribution Design; manages projects from inception to completion; enters new service data into the

Geographic Information System (GIS).

• Completes Electric Services Orders (ESO) by entering various meter data, meter multipliers, billing multipliers, billing

information, meter reading routes/locations and related back billing instructions. Establishes, maintains and deletes

customer accounts. Provides an enquiry service to internal and external customers on billing issues regarding service work.

Investigates discrepancies/errors and follows up with corrective action regarding service orders.

• Issues ESOs and work orders for disconnections and reconnections, removals, alterations and new connections

incompliance with Distribution Standards, Electric Tariff, Secondary Voltage Revenue Metering and be consistent with

permits, billing, credit, security and other criteria. Processes ESO and work order information following emergency and/or

security activities initiated by others.

• Assists Contact Centre and Billing Operations by preparing billing related orders for miscellaneous, in advance, standard,

non-standard and other charges for BC Hydro and third-party customers; tracks payment activity prior to releasing ESOs

and work orders; informs customers of payment requirements such as for call back and other charges.

• Examines customer accounts in SAP and determines the need for creating new accounts and required fees (such as

identifying fees pending) based on established policy and guidelines; advises customers accordingly.

• Assists Distribution Design staff by issuing ESOs and work orders for a variety of other projects such as: upgrading

overhead transformers, etc; administers and raises work orders for new facilities such as: traffic signals and street lighting;

assists by tracking and reporting all information for possible damage claims and information requests.

• Maintains liaison between customers, municipal officials, contractors, line crews and other utilities to explain policies,

procedures and costs/rates related to an electric service request. May be required to provide cautionary comments

regarding safety issues to customers that are involved in or making an application. Administers the contractor disconnection

process such as the Red Tag procedure.

• Prepares, processes and maintains a variety of forms, documents, files, reports and summaries related to distribution

system records, statistics and activities including GIS record updating.

• Preparing and revising a variety of plans, drawings and maps relating to the distribution system.

• Collects information such as permits and declarations, releases for construction and monitors the progress of work orders

that have been initiated by others and performs a variety of duties such as: routing work; responding to power quality

complaints and aerial trespass problems; informing customers of planned interruptions; processing and monitoring work

orders related to maintenance of plant, lines and poles; coordinating work with Line Department; providing and receiving

information related to requirements for rights-of-way; and processing and maintaining records for flat rate accounts.

• May be required to assist Distribution Design staff with billing and account information and reviewing and issuing Design

work orders for connections.

• Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

What you bring

• High school graduation with Physics 11, Math 12 and English 12.

• Two (2) years of previous experience in a related Distribution or Customer Service job and one (1) year of demonstrated

working knowledge of BC Hydro's distribution system, service connection process and electrical code.

• Completion of BC Hydro Express Connect training program (including completion of Electrical Utility Fundamentals and

BC Electrical Code courses or equivalent).

• Some positions may be required to hold a valid class five (5) driver's license.

• If there are no fully qualified applicants, applicants may be considered for the Express Connect training program.

• If there are no applications that meet the required educational qualifications (Physics 11, Math 12 and English 12),

applicants missing up to two (2) of these qualifications may be considered next. Any missing education qualifications must

be completed within one (1) year of being hired into the role and prior to graduation from the Express Connect training

program.

What we offer

• A comprehensive benefits package
• A minimum of 15 paid vacation days
• A lifetime pension
• Flexible work model, depending on your role type
• Training and development courses

For more information on the benefits we offer, visit

A condition of employment for this job is that you maintain the following requirements in good standing:

Driver's License Type = Class 5

Location: Nanaimo, BC V9R 5M3

What else you should know

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).

• This is a Full Time Temporary opportunity for approximately 12 months with a possibility of a contract extension.

• Please note that 2 positions are available.

Working Conditions:

Majority of time is spent working at an office environment responding to incoming customer calls. Occasional requirement to

deal with upset customers. May be required to travel and provide relief at various sites throughout the province for periods

not normally exceeding 4 to 6 weeks. Occasional field trips.

• Please note that although this position is classified as Remote, the successful candidate will be required to work from the

office until operational and training/performance requirements are met. This can be discussed further during the interview

process.

• Applicants are asked to include a copy of their high school transcript to confirm completion of Math 12, English 12 and

Physics 11 when submitting their application. Proof of post-secondary graduation that will satisfy equivalencies for above-

noted courses will also be accepted. Only applicants that submit a complete application package will be considered.

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,

include your Trades Qualification. This will ensure we have all the necessary information to assess your application without

any delays.

Date Posted: Closing Date:

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