FRESH Start Program Associate

FRESH Start Program Associate – We are growing our team

Full-Time, 12-month Contract

37.5 hours per week, Tuesday to Saturday

Living Wage based salary of $54,307 annually.

Who We Are

The Greater Vancouver Food Bank is a non-profit organization with a mission to provide healthy food to those in need. The GVFB provides support through direct distribution to those in Vancouver, Burnaby, New Westminster and the North Shore, as well as through 160+ agency partners both locally and provincially. Through this model, the GVFB envisions a British Columbia where everyone has access to healthy food through efficient distribution, innovation and partnerships.

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The GVFB is a proud winner of BC's Top Employers 2025

The GVFB is a certified Living Wage Employer This recognizes the GVFB's commitment to paying fair wages, upholding good work standards for our employees, and contributing to poverty reduction and a higher standard of living in our community.

What We Offer

We believe in providing employees with flexibility, and the resources and tools to excel in their role. Employees will work alongside people who are passionate about food insecurity and community. We provide an inclusive office environment with excellent Skytrain accessibility and free parking on-site.

This is a full-time, 12-month contract position, with the opportunity to learn and grow. The successful candidate can expect a Living Wage base salary of $54,307 annually.

Come and enjoy working in an inclusive, award-winning workplace

Position overview

The FRESH Start Program provides clients with access to essential services and resources through scheduled appointments and strong partnerships. This role ensures a welcoming and organized environment by managing appointments, maintaining program spaces, and supporting both clients and onsite partners throughout their visits. Responsibilities include, but are not limited to, accurate documentation of client experiences, upkeep of training materials and schedules, program development, and troubleshooting problems as needed. By combining administrative excellence with compassionate client care, this position helps deliver a dignified, efficient, and impactful program experience.

Key responsibilities

• Schedule, rebook, and manage cancellations for all FRESH Start Program appointments.
• Ensure a positive and welcoming experience for all clients by maintaining the space, greeting upon arrival, engaging in conversation, guiding to their appointment, and following up with them post-appointment.
• Keep FRESH Start Program areas neat, tidy, functional, and fully stocked. Current areas included are FRESH Start Program partner offices, reception, and waiting room.
• Assist with IT issues relating to FRESH Start Program by independently troubleshooting or seeking assistance from the IT department.
• Record all client experiences, participation, appointment results, and partner notes on the varying platforms, ensuring all documentation is accurate, up-to-date, and available to reference at all times.
• Maintain all FRESH Start Program training materials, onboarding resources, qualification binders, schedules, calendars and reports.
• Liaison with the Distribution functional area to ensure that the registration role is updated on all changes, partners, and qualifications as needed.
• Support partners during appointments, check in daily with onsite staff, respond to inquiries promptly, be available to support while partners are onsite, and ensure they feel welcome and safe.
• Assist with the research and development of the program as needed.
• Complete other duties as assigned by the Distribution Assistant Manager and/or the FRESH Start Program Lead.

Personal attributes and core skills

• Ability to work with sensitivity and without discrimination towards people of diverse cultures, races/ethnicity, socio-economic positions, ages, religions, genders, physical/mental health challenges/disabilities, and sexual orientations.
• Kind, welcoming, and helpful in your approach to dealing with people and contentious situations.
• Exceptional attention to detail.
• Aptitude to learn and willingness to remain teachable.
• Flexibility to work at all our locations in Greater Vancouver, and to work varying hours throughout the work week, with proper notice.
• A team player who is willing to go above and beyond to assist others, while also demonstrating the ability to work independently.
• Effective interpersonal communication skills (written and verbal), including active listening skills.
• Excellence in organizational and administrative tasks.
• Lead by example, coach with patience, and model positive behaviour.

Qualifications and experience

• Verbal and written proficiency in other languages is a strong asset.
• Training or experience in de-escalation and conflict resolution is an asset.
• Work experience in reception and administrative roles is an asset.
• Proficiency with Microsoft Office Suite and similar programs.
• Ability to learn and use in-house systems relating to the role.
• Public speaking experience and comfortable speaking in front of small groups.

Physical Requirements

• Exposure to typical warehouse conditions, including operational noise, fast-paced activities, and functional processes.
• The ability to walk and sit throughout the shift.
• The ability to ascend and descend staircases throughout the shift.

We are actively recruiting for this position and encourage you to apply now with your resume and cover letter if you are keen on this opportunity

A criminal record check for working with vulnerable sectors is required upon hiring.

NOTE

Due to the high volume of applications, only those applicants under consideration will be contacted.

Please accept our utmost appreciation for your interest. The Greater Vancouver Food Bank is an Equal Employment Opportunity employer. Applications will be treated in strict confidence.