Operations Manager

Job Description

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at:

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The Centre for Addiction and Mental Health (CAMH) is currently seeking a full-time, permanent Operations Manager for its Information Management Group (IMG) portfolio. The primary role of the Manager of Operations is to oversee business and financial planning, performance improvement and lead change-management and operations-heavy initiatives. This includes providing strategic and tactical direction to develop and implement processes and planning in the areas of finance, human resources, technology, administration, facilities and program development. The Manager of Operations will contribute to the planning, development and implementation of key projects within the portfolio and across CAMH.

The candidate must be a self-starter with the ability to work both independently and as part of an interdisciplinary team. The successful candidate will have excellent capacity for self-directed learning/working, and require minimal supervision. You will support and contribute to a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements.

Duties and Responsibilities

• Provide strategic advice to the leadership team of the program (Directors/Senior Directors/Managers) about financial and human resource issues, business opportunities, risk management and process improvements.
• Provide technical leadership to program operations leads in managing the development, implementation, enhancement, maintenance and integration of program operations and administrative functions.
• Provide oversight and management of procurement processes for program.
• Undertake the development, implementation and operation of a program wide operations leads working group where all operations leads across the portfolios can share best practices, integrate their work and ensure the operational security and sustainability of the portfolio.
• Develop operational and administrative policies that are specific to the program, in addition to ensuring all program staff and management are familiar with relevant CAMH policies.
• Serve on relevant CAMH committees as appropriate as a representative of the portfolio.
• Provide strategic advice and leadership on technology improvements.
• Oversee program functions and resources in the areas of financial management, procurement, human resource management, facilities, information and communications technology and office administration. Mentor and support the learning and development of team members.
• Seek input and feedback from staff, peers, and partners as to improvements in operations and administration.
• Maintain linkages with external professionals to remain current in trends and best practices in operational planning and business processes.
• Work closely with Vice President, Digital Health & Chief Information Officer to ensure that portfolio priorities, tasks and timelines are established, implemented and measured.
• Lead strategy development to solve for specific operational issues by working cross- functionally with multiple teams, to support senior management decision making.
• Support Vice President, Digital Health & Chief Information Officer to implement strategic initiatives ensuring broad organizational alignment.
• Support facilitation and logistics for organization-wide or priority/project specific committees. Contribute as a member on committees and teams as required. Represent the Vice President, Digital Health & Chief Information Officer as needed on various committees and working groups.
• Collaborate with program leaders to identify strategic initiatives and projects.
• Collaborate with senior leaders, ensuring that requirements, risks, potential obstacles and outcomes are clearly understood and incorporated into all projects and operational work.
• Monitor risks and identify escalating issues related to implementation and performance of projects and initiatives.
• Develop clear and concise presentations, materials and other collateral to support communication of project status to different levels of stakeholders, including senior management, ELT and the Board of Directors.
• Develop, monitor and report process and outcome measures that facilitate implementation of project goals and priorities, ensuring that senior sponsors have appropriate information for decision-making.
• Ensure compliance with relevant legislation and regulations governing procurement and financial accountability, facilities, occupational health and safety, and employment standards.
• Work closely with program leadership to ensure program operational processes are effectively evaluated. Ensure evaluation frameworks and monitoring processes are in place to drive operational excellence and continuous improvement.
• Identify and act upon opportunities for operational improvements.
• Report quarterly to Program Leadership on financial status.
• Ensure that managers continually improve the processes for achieving outputs so that staff are able to produce the desired outputs.
• Lead program human resource coordination including recruitment and onboarding processes. Work closely with CAMH People & Experience and program Leadership to ensure this work is in line with CAMH policies and practices.
• Define positions, in partnership with reporting managers, recruit and orient individuals who are hired or seconded to work in the program. Know and ensure that all CAMH policies and the Code of Conduct are observed and applied by new recruits.
• Support, advise and direct other Managers to meet deliverables while building effective administrative and operational processes.
• Promote collaboration and teamwork among staff and management, particularly among operation roles across the portfolio.
• Foster a healthy work place by embracing diversity, encouraging teamwork, complying with health and safety regulations and elimination of harassment and discrimination.
• Ensure that CAMH resources are used efficiently.
• Contribute to CAMH as the best place to work and learn in recruiting, retaining and developing top performing staff.
• Lead the development of the annual budget and capital plan, providing direction and advice to the management team and working closely with the CAMH Finance, and program leadership to finalize and approve the annual budget.
• Lead the overall financial management of the program, ensure finances are effectively monitored and budgets are balanced at year end; identify and mitigate risks, and develop appropriate internal controls in collaboration with CAMH Finance.
• Provide support, advice and direction to program leadership on annual budget planning, development, and financial monitoring and work with the senior leadership to ensure financial accountabilities are met.
• Establish processes to review, monitor and approve procurement activities, contracts, proposals, and project financial reports.
• Perform work in accordance with applicable revisions of the Occupational Health and Safety Act and Regulations, professional standards and guidelines, and CAMH corporate and departmental Policies and Procedures.
• Maintain a work environment that embraces diversity and is free of harassment and discrimination.
• Models the principles and values of integrity, competence, responsibility, respect and trust.
• Performs cross functional and other duties as assigned and/or requested.

Job Requirements

• A Bachelor's degree is required and a Master's degree is preferred in Business, Health Administration, Education, Finance, or a related field, from a recognized institution.
• Experience managing direct and/or indirect reports.
• Five years of progressive experience in non-profit program management or operations management in the health, social services, or broader public sector.
• Possess demonstrated experience in budgeting, stakeholder management, business planning and operational strategy, as well as a solid record of effective issues management and communications.
• Experience in financial management is required.
• The successful candidate will have strong analytical skills with the ability to collect, organize, analyze, and disseminate complex information and concepts clearly, with attention to detail and accuracy.
• Project management experience.
• Superior professional oral and written communication skills, as well as solid judgment, negotiation, and problem-solving skills are required.
• Demonstrated success working within interdisciplinary teams and in building strong relationships and partnerships with internal and external stakeholders is a must.
• Ability to maintain confidentiality and manage sensitive and confidential information.

Must have a demonstrated ability to identify strategic and operational opportunities and initiate initial work to gain stakeholder buy-in, as well as execute against priorities identified by leadership. Ability to clearly communicate complex subject matters, assess and synthesize large amounts of data and information for relevant issues, combined with good judgement and sound business sense is required. You are a detailed orientated individual with the ability to work in a high-pressure environment and successfully balance multiple competing priorities. You have excellent organizational and time management skills.

With strong influencing skills, you demonstrate leadership without direct authority. You will also possess strong facilitation, negotiation and interpersonal skills, combined with an awareness of professional roles and functions of diverse disciplines within integrated clinical teams.