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Collection Specialist

2 hours ago

Richmond Hill ON LB H, Canada Financial Debt Recovery Full time

Overview

We are seeking a motivated and detail-oriented Collection Agent to join our team. The ideal candidate will play a crucial role in managing accounts receivable, ensuring timely collection of outstanding debts, and maintaining positive relationships with clients. This position requires strong analytical skills and a customer-focused approach to effectively resolve payment issues while adhering to company policies and procedures.

Duties

  • Contact clients via phone and email to collect overdue payments on accounts.

  • Analyze account information to identify discrepancies and develop strategies for resolution.

  • Maintain accurate records of all communications and transactions in accounting software.
  • Collaborate with the accounts payable team to ensure accurate financial reporting.
  • Provide exceptional customer service by addressing client inquiries and concerns regarding their accounts.
  • Utilize effective phone etiquette to foster positive interactions with clients.
  • Prepare account analysis reports to track collection progress and identify trends.
  • Work closely with the financial services team to ensure compliance with relevant regulations.

Requirements

  • Strong math skills for accurate account analysis and financial reporting.

  • Experience in accounts receivable or collections is preferred.

  • Proficient in accounting software and Microsoft Office Suite.
  • Excellent customer service skills with a focus on building client relationships.
  • Effective phone etiquette and communication skills for engaging with clients professionally.
  • Ability to analyze financial data and develop actionable strategies for debt recovery.
  • Detail-oriented mindset with strong organizational skills to manage multiple accounts efficiently.

Join our team as a Collection Agent where your skills will contribute significantly to our financial health while ensuring client satisfaction.

Job Type: Full-time

Benefits:

  • Company events

  • Dental care

  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

Shift Schedule: Working hours are Monday/Wednesday/ Thursday 8:30am - 5pm; Tuesday 8:30am - 7:30pm; Friday 8:30am - 4pm