Customer Support Specialist

4 days ago

Ottawa, Ontario, Canada Fullscript Full time $45,000 - $65,000 per year
About Fullscript
We're an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.
That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.
We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.
This is your invitation.
Bring your ideas, your grit, and your care for people. Join us and shape the future of care.
We're seeking a Customer Success Specialist to provide our customers with an exceptional experience in our Ottawa, ON area.

Who you are:
  • Service Obsessed - it's about proactive, personalized, efficient help that builds relationships
  • Master of Details - essential for troubleshooting and making sure we've answered all questions accurately.
  • Relationship Builder - highly empathetic and strong interpersonal skills.
  • Tech-savvy - interest and curiosity in how things work, passionate about new tech tools and sharing tips & tricks with other people.
What you bring to the table:
  • A passion for customer satisfaction and a naturally engaging personality.
  • Ability to multi-task and manage all customer service platforms.
  • A strong commitment to excellence in all you do
  • Exceptional verbal and written communication skills.
  • Strong organizational skills and the ability to manage information from various sources simultaneously.
  • An adaptable nature, ready to embrace change and tackle new challenges.
  • A team player mindset, eager to work closely with colleagues to create an extraordinary user experience.
  • Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada.
  • Experience with Gladly and other SaaS productivity tools would be a bonus.
  • Basic understanding of frontend or backend development.
  • Knowledge or interest in integrative health or any wellness certifications would be advantageous.
What you'll do:
  • Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience.
  • Troubleshoot issues and recommend or explain product and service features that best meet the customer's needs.
  • Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge.
  • Build sustainable relationships through open and interactive communication.
  • Collaborate with your team to devise new strategies to surprise and delight our customers.
  • Coordinate with your team to ensure support coverage during all business hours.
  • Identify trends in issues and feedback and report them to your supervisor.
  • Be a champion of our brand and uphold our commitment to customer satisfaction.
What we can offer you:
  • While this position is a hybrid role, we are only pursuing candidates in Ottawa and surrounding cities.
  • Ability to work Wherever You Work Well*
  • Flexible Paid Time Off program
  • Fullscript's RRSP match program
  • Stock Options
  • Custom benefits package (medical, dental, vision) with HSA
  • Discount on Fullscript catalog of products for family & friends
  • Training budget and company-wide learning initiatives 
  • Employee Wellness Programs
Why Fullscript
Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.
What to Know Before You Apply
We're grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page. We're not able to respond to individual messages about open roles on email or social channels.
Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected].
All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws. We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.
Learn More
@fullscriptHQ on instagram Let's make healthcare whole 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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