Restaurant Service Staff

WHAT WE STAND FOR

The Mohawk Students' Association exists to ensure all Mohawk Students achieve personal success in their college experience and beyond. We empower Mohawk Students to create a community they can lean on for positive experiences, relevant supports, a listening ear, and a strong voice so they can achieve personal success in their college experience and beyond. 

Led by the Executive Director and an elected Student Board of Directors (BOD), we are a Non-Profit Organization that supports students through our mission:

• Advocacy & Leadership
• Engagement & Support
• Sustainability & Operations

While we are a separate organization from Mohawk College, we work collaboratively with the college to reach our goals. 

MY MSA TEAM

We live our values to ensure we achieve our Student Driven Vision and Mission. In This Together, we collaborate in transformative ways within and beyond our departments, helping wherever we are needed. We Believe it's Possible by focusing on outcomes rather than outputs.  We prioritize Foster Belonging, where all staff members feel purposeful and supported as their authentic selves. And we share and learn through the power of Storytelling. 

MY HOSPITALITY TEAM

We create a welcoming environment and inclusive food experiences rooted in genuine hospitality that help students feel like they belong at the MSA.

WHAT YOU DO

Reporting to the Assistant Manager, Hospitality, a Restaurant Service Staff provides daily operational support in the full-service restaurant, as well as event & hospitality execution while always delivering value-based service excellence. Restaurant Service Staff work under the supervision of, and receive daily direction from the Hospitality Supervisor.

What Success Looks Like in This Role:

You ensure every interpersonal interaction is a positive experience, engaging and supporting students and team members. Create an environment in which students can enjoy the company of their peers, feast on delicious food and enhance their day.  Provide service that is focused on food safety, best practices in alcohol service and rooted in student driven values. 

Primary Accountabilities:

• Be the first point of contact for our students and guests
• All cash handling, orders, transactions, and payment processing
• Table service includes delivery of food, clearing tables and creating a warm and memorable environment
• Responsible for maintaining all guest facing areas
• Safe handling and serving of alcohol
• Maintain positive relationships with students, staff, and partners. 
  
• Constant adherence to all Health & Safety policies to ensure the wellbeing of the team, students and guests.

HOW YOU DO IT

Responsibilities

• Greet all students and guests in a prompt, kind and hospitable manner.
• Accurately enter all orders to POS, process payments and close all transactions with corresponding tender type.
• Running food and maintaining strong communication with Heart of House during service
• Assist with monthly inventory counting.
• Prepare beverages in accordance to recipes and specs.
• Perform opening and closing cash duties including counting cash, balancing float, reconciling and verifying batch reports.
• Perform outlet opening and closing duties including furniture set up, restocking and cleaning.
• Working events and pop-up hospitality experiences.
• A constant adherence to Smart Serve best practices to ensure the safe service of alcohol.
• Maintaining a clean and safe working environment (including bar, restaurant, storage areas, serveries and base kitchen).
• Ensuring value-based Service Excellence and quality standards. 
• Communicating student food security needs and feedback. 
• Provides support to other areas when required.
• Maintaining comprehensive menu knowledge to assist students and guests with menu selection, allergy questions and dietary restrictions.
• Report Food Services risk management, health and safety, maintenance, and equipment issues to be addressed.

What you Need in Education, Experience and Training for your Department:

• Valid Smart Serve Certification.
• Experience in a full-service restaurant is preferred.
• Bartending experience is an asset.
• Preferred food handler's certification.
• Knowledge about food allergies & dietary restrictions.
• Legally eligible to work in Canada.

What Knowledge, Skills, and Attitudes that you require:

• Comfort in a digital environment.
• Pride in customer service, with a focus on service excellence.
  
• Ability to adapt to a fast-paced student facing customer service space and ever-changing environment.
• Passion for working for and with post-secondary students.
• Effective communication and interpersonal skills.
• Good organizational and multi-tasking skills.
• Ability to work independently with minimal guidance.
• Positive energy and attitude.

Physical Demands/Work Environment

• Standard work hours are up to 15 hours per week, including morning, afternoon & evening shifts. Weekend shifts may be necessary on occasion.
• Ability to lift 50 lbs & able to stand for prolonged periods.
• Non-slip shoes are mandatory for this position.

At MSA, we prioritize both our operational needs and the well-being of our students. Our schedules are crafted to meet the business requirements while considering the availability of our students, ensuring a harmonious balance that supports both the organization's goals and individual commitments. We understand that circumstances can change, and if your availability or schedule needs to be adjusted during your contract, we encourage open communication. Please be aware that such changes might affect our ability to offer you future shifts, as we strive to maintain optimal support for our operations. Our approach reflects our commitment to mutual respect, flexibility, and maintaining a supportive environment for all.

HOW WE SUPPORT YOU

This position is entitled to the following comprehensive compensation package:

• Student Benefits.
• Option to enroll in the CAAT Defined Benefit Pension Plan.
• Staff Wellbeing Initiatives.
• Celebrate an Individual's Authentic Self.
• Work Culture that prioritizes that staff have a voice, feel a sense of belonging, and have fun together.

ACCESSIBILITY   

As part of our commitment to accessibility for all persons with disabilities the MSA will, upon the request of the candidate provide accommodation.  

Should you require accommodation at any point during the appointment interview process with the MSA please contact People and Culture at 

EQUITY, DIVERSITY, AND INCLUSION

The MSA seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially seeks applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

HOW TO APPLY

Please apply using the link provided, including a resume, and contact information with your application. 

The interview process will begin in late January, and the posting will remain open until a candidate is selected. Preferred start date would be late January 2026.