ERP Service Desk Support

2 weeks ago

Kitchener, Ontario, Canada Quadbridge Inc. Full time

ERP Service Desk Support

Ce poste est également affiché en français.
Who We Are
Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers.

With locations in Montreal, Kitchener and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we're building tomorrow's solutions, together.

This Role
The MIS ERP Service Desk Support role is a critical addition to our MIS team, designed to stabilize and enhance our ERP environment. You will act as the first line of support for ERP users, resolving issues quickly, guiding users through workflows, and maintaining system integrity. This role directly supports quoting, billing, and operational continuity, while enabling strategic focus for our Business Analyst and leadership teams.

This role reports to the Vice-President, Innovation and Technology

Responsibilities

  • Provide first-line support for ERP users across departments.
  • Troubleshoot issues related to saved searches, custom forms, role-based permissions, and integrations (e.g., ChannelOnline sync).
  • Maintain SLA compliance and reduce ticket backlog.
  • Create and maintain documentation and SOPs for transparency and scalability.
  • Collaborate with MIS and internal IT teams to ensure system stability.
  • Support strategic automation and governance initiatives.

Required Skills And Qualifications

  • Minimum 2 years of hands-on ERP support experience.
  • Technical proficiency in saved searches, custom forms, and role-based permissions.
  • Strong empathy and verbal communication skills for user support.
  • Experience with ticketing systems and IT service management.
  • Self-motivated and proactive.
  • Strong written and verbal communication for guiding users and documenting SOPs.
  • Problem-solving mindset and ability to manage multiple priorities under pressure.

Nice-to-Have Skills

  • NetSuite SuiteFoundation Certification.
  • Familiarity with integrations and backend scripting.
  • Workflow optimization and automation experience.

Why Quadbridge

  • Invest in Your Future– Benefit from our RRSP program to help you plan ahead.
  • Grow With Us– Take advantage of ongoing professional training and development opportunities.
  • Comprehensive Coverage– A complete health, dental, life and LTD insurance plan
  • Top-Tier Equipment– We provide everything you need to do your best work.
  • A Vibrant Workplace– Join us for monthly social and team building events.
  • Perks You'll Love – In our Montreal office, enjoy an onsite chef and gym.
  • Bring Your Best Friend– Our offices are pet-friendly

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met.
Work Schedule
Monday to Friday, 8:30 a.m. to 5 p.m.

Full-time, permanent, hybrid

Salary Range
$55,000 to $65,000 per year, plus bonus

Application deadline:
Jan 31, 2026.

This offer is for an existing vacancy.

  • MIS ERP Service Desk Support

    2 days ago

    Kitchener, Ontario, Canada Quadbridge Full time $55,000 - $65,000

    MIS ERP Service Desk Support Ce poste est également affiché en français.Who We Are: Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers.With locations in Montreal,...

  • Senior Help Desk Technician

    2 weeks ago

    Kitchener, Ontario, Canada Reis Information Systems Full time

    Job TitleL3 Support Desk Technician, Senior IT Generalist (MSP)LocationKitchener, ON, HybridRole OverviewYou are a senior technician who thrives in a fast-moving service desk environment. You handle real client issues every day, not just edge cases. You respond, troubleshoot, fix, document, and move on to the next problem without losing quality.This role is...

  • Front Desk Agent/Night Auditor

    2 days ago

    Kitchener, Ontario, Canada Quality Inn Kitchener Full time

    Quality Inn Kitchener is hiring Front Desk Agent. The Front Desk Agent must be friendly, positive and customer service oriented as they are the first point of contact for our guests.Front Desk Agent Responsibilities:Register arriving guests and assign roomsProcess group arrivals and departuresReserve, cancel and modify room reservationsProcess telephone...

  • Temporary First-line Support Specialist

    5 days ago

    Kitchener, Ontario, Canada Waterloo Region District School Board Full time

    TemporaryFirst-line Support Specialist (E)Information Technology Services (ITS)Applicants Will Be Considered In The Following OrderQualified permanent ESS/OSSTF Bargaining Unit employees.Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees.Qualified external applicants (includes employees from other Bargaining Units)The...

  • After School Support

    7 days ago

    Kitchener, Ontario, Canada Waterloo Region District School Board Full time

    Waterloo Region District School Board (WRDSB) serves approximately 65,000 students in 123 schools, as well as alternative and continuing education sites. WRDSB is committed to creating learning environments that support the achievement and well-being of all students through partnering with staff, parents, families, caregivers and communities to promote...

  • Patient Services Specialist

    7 days ago

    Kitchener, Ontario, Canada FYidoctors Full time

    OurFYidoctors - Kitchener - Waterlooclinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newestPatient Services Specialist.This position is afull-time roleworking30-40 hours per week. Our clinic is openMonday to Saturday.You will play a critical role within FYidoctors by delivering world-class...

  • Physical Therapist Assistant

    1 week ago

    Kitchener, Ontario, Canada Blockline Physiotherapy & Wellness Full time

    Job SummaryWe are seeking a versatile and compassionate individual for a dual role as a Physical Therapist Assistant (PTA) and Front Desk Receptionist. This position is vital for both delivering high-quality patient care under the supervision of a licensed Physical Therapist and ensuring efficient, welcoming front office operations.Clinical Responsibilities...

  • Cost Analyst

    2 days ago

    Kitchener, Ontario, Canada Arrow Machine And Fabrication Group Full time

    Company Introduction:Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies.We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.We have...

  • Employment Services Manager-Kitchener, Waterloo and Barrie

    2 days ago

    Kitchener, Ontario, Canada Serco Full time

    As the Employment Services Manager you will manage a caseload of Service Providers who deliver Employment Services on behalf of Serco: supporting, developing and challenging service delivery partners to meet and exceed performance targets and maintain contract compliance in the pursuit of Customer Service Standards and Key Performance Indicators. You will...

  • Dental Receptionist

    2 weeks ago

    Kitchener, Ontario, Canada Tricity Dental Specialists Full time

    OverviewWe are seeking a dedicated and friendly Dental Receptionist to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth operation at the front desk. This role requires strong organizational skills, attention to detail, and a passion for helping others in a...