Cloud Support Engineer

Our client in North York is seeking an experienced 
AWS Cloud Support Engineer
 to join our team.

We are seeking an all-rounder IT professional responsible for providing technical support, managing networking infrastructure, administering on-premise servers, and supporting hybrid cloud environments to ensure secure, reliable, and efficient IT operations.

The candidate will have deep expertise in several core AWS services, strong system-level troubleshooting skills (Linux/Windows, Networking), familiarity with LAMP stack environments (Linux, Apache, MySQL/MariaDB, PHP) for web application hosting and database integration, proficiency in managing relational database systems including Amazon Aurora, SQL Server, MySQL, and MariaDB, and a proven ability to resolve complex, mission-critical production issues with a focus on root cause analysis. This role involves acting as a technical escalation point, mentoring junior team members, and driving continuous improvement in support processes.

What You'll Do:

• Resolve complex, multi-service AWS technical issues (e.g., EC2, S3, VPC, RDS, Lambda).
• Perform deep-dive troubleshooting and Root Cause Analysis (RCA) for critical incidents.
• Support core areas: networking, Linux/Windows, and cloud security best practices.
• Configure and manage relational database systems, including Amazon Aurora, SQL Server, MySQL, and MariaDB.
• Install and configure web servers including Apache and OpenLightSpeed on Ubuntu/Linux, PHP, and related modules.
• Collaborate with AWS engineering teams to escalate bugs and drive improvements.
• Communicate clearly with stakeholders during high-impact events.
• Advise IT teams on AWS architecture, performance, and security best practices.
• Mentor junior engineers and contribute to team knowledge through documentation.
• Drive automation and process improvements using scripting (Python, Bash, PowerShell).
• Identify trends and provide feedback to improve services and reduce case volume.
• Collaborate with cross-functional teams to translate business needs into technical solutions.
• Ensure platform performance, security, and compliance with best practices and regulations.
• Maintain documentation and support training efforts for users and staff.

What You Bring:

• 5+ years in technical support, DevOps, or system administration, with a strong focus on AWS or other public cloud platforms.
• In-depth expertise in core AWS services (EC2, S3, VPC, RDS, Lambda, DynamoDB) and troubleshooting complex inter-service issues.
• Experience in configuring and deploying web servers including Apache and OpenLightSpeed on Ubuntu/Linux, PHP, and related modules. Familiarity with LAMP stack environments (Linux, Apache, MySQL/MariaDB, PHP) for web application hosting and database integration.
• Proficiency in managing relational database systems, including Amazon Aurora, SQL Server, MySQL, and MariaDB. Responsibilities include installation, configuration, performance tuning, backup and recovery, and ongoing maintenance to ensure high availability and security.
• Advanced system administration skills (Linux and/or Windows), including performance tuning and kernel-level troubleshooting.
• Strong networking knowledge (TCP/IP, DNS, VPN, Load Balancing) and experience resolving cloud networking issues.
• Proficient in scripting (Python, Bash, PowerShell) for automation, diagnostics, and tooling.
• Excellent communicator, able to clearly explain technical concepts to both technical and non-technical audiences.
• Collaborative and customer-focused, with experience mentoring peers and working across teams.
• Agile development experience and familiarity with DevOps tools (GitHub, GitLab, CI/CD pipelines).
• Excellent communication and problem-solving skills with a collaborative mindset.

Why Join TRREB?

• Be part of a well-established, mission-driven organization with real community impact.
• Work in a safe, professional, and collaborative environment.
• Competitive compensation based on experience.
• Opportunity to grow your professional excellence.
• On-site free parking
• Work one day/week from home

Ready to make your mark? Apply now and bring your skills to a team that values innovation and results.

W
e thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted. Appropriate accommodations will be provided upon request throughout the recruitment and employment process as required under the Accessibility for Ontarians with Disabilities Act (AODA).