ERP Application Analyst

4 days ago

Rocky View County AB Canada Trans Ova Genetics Full time
Description

Join URUS as an ERP Application Analyst and make a direct impact by helping end users feel supported, confident, and successful in the systems they rely on every day If you're customer-focused, enjoy solving problems, and love empowering others through clear communication and training, this is a great opportunity to shine.

The ERP Application Analyst provides front-line support for URUS' ERP (JDEdwards) and CRM, ensuring issues are resolved quickly and end users are empowered to use systems effectively. This role is responsible for incident management, request fulfillment, and end-user education, working closely with the Manager of ERP Support and senior team members. The ERP Application Analyst assists with system configuration within established guidelines and contributes to the creation and maintenance of user documentation and training materials.

Responsibilities

Incident & Request Management

  • Serve as Level 1 support for ERP and business application incidents and service requests.
  • Troubleshoot and resolve system issues, escalating to senior analysts or IT as necessary.
  • Ensure all tickets are tracked, updated, and resolved in accordance with service standards.

Configuration & Support

  • Perform application configuration and setup in line with approved SOPs and guidance from senior analysts.
  • Support business process adherence by ensuring correct application usage.

End-User Education & Communication

  • Develop and publish end-user training materials, job aids, and communications to support application adoption.
  • Provide user training and guidance on system functionality and best practices.
  • Communicate known issues and resolutions clearly and effectively to stakeholders.

Process Improvement & Documentation

  • Maintain and update SOPs and knowledge base articles as processes evolve.
  • Identify recurring issues and recommend improvements to system configuration or training content.

Collaboration

  • Work closely with senior analysts and the support team to ensure smooth handoffs and consistent user experiences.
  • Participate in team meetings and knowledge-sharing sessions.

Qualifications

  • 1–3 years of experience in ERP support or business application support (JDEdwards preferred) or related role.
  • Strong problem-solving skills with a customer-service orientation. 
  • Ability to follow established processes and escalate issues appropriately. 
  • Excellent verbal and written communication skills for technical and non-technical audiences. 
  • Experience authoring user documentation and training materials. 
  • Familiarity with IT ticketing systems and incident management best practices. 
     

  • ERP Application Analyst

    2 weeks ago

    Edmonton, AB TS J, Canada RJC Engineers Full time

    About UsRJC Engineers is a well-established, employee-owned engineering firm with a broad geographic footprint and deep roots across Canada and the United States. We are leaders in structural engineering, building science, structural restoration, structural glass engineering, parking facility design, and building energy modelling.What sets us apart?Our...

  • ERP Application Analyst

    3 days ago

    Siège social / Head Office, Pointe Claire, Quebec, Canada Walter Surface Technologies Full time

    Reporting to: Team Leader - ERP   Job Summary   Walter Surface Technology is growing rapidly and is launching a major program to transform its ERP environment. The ERP Application Analyst is responsible for the analysis, development and implementation of major new functionalities to optimize our ERP system (Tecsys EliteSeries).   This role...

  • ERP Application Analyst

    4 days ago

    Edmonton, Alberta, TSJ, Canada RJC Engineers Careers Full time

    About UsRJC Engineers is a well-established, employee-owned engineering firm with a broad geographic footprint and deep roots across Canada and the United States. We are leaders in structural engineering, building science, structural restoration, structural glass engineering, parking facility design, and building energy modelling.What sets us apart?Our...

  • ERP Application Analyst

    2 days ago

    Edmonton, Alberta, TSJ, Canada RJC Engineers Careers Full time

    About UsRJC Engineers is a well-established, employee-owned engineering firm with a broad geographic footprint and deep roots across Canada and the United States. We are leaders in structural engineering, building science, structural restoration, structural glass engineering, parking facility design, and building energy modelling.What sets us apart?Our...

  • ERP Functional Analyst

    1 week ago

    , AB, Canada Aurora Cannabis Inc. Full time

    Join to apply for the ERP Functional Analyst role at Aurora Cannabis Inc. Join to apply for the ERP Functional Analyst role at Aurora Cannabis Inc. Get AI-powered advice on this job and more exclusive features. ERP / HR Functional AnalystDivision: ITJob location : Remote (Ontario, Quebec, Alberta)Hours: 40 hours per week, Monday to FridayEmployment type:...

  • ERP Analyst

    3 weeks ago

    , , Canada Homewood Health Centre Full time

    Join to apply for the ERP Analyst role at Homewood Health Centre Make a difference in a growing, innovative mental health organization and centre of excellence in people‑centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. As an ERP Analyst, you will be an integral part...

  • Data Analyst

    1 week ago

    Rocky View County, Canada Mobis Parts Canada Corporation Full time

    MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors. Through collaboration, ingenuity and a promise to provide safety and happiness to our customers, we are committed to constant evolution and the development of a variety of cutting edge...

  • Data Analyst

    7 days ago

    Rocky View County, AB, Canada MOBIS PARTS CANADA Full time

    MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors. Through collaboration, ingenuity and a promise to provide safety and happiness to our customers, we are committed to constant evolution and the development of a variety of cutting edge technologies. ...

  • Data Analyst

    7 days ago

    Rocky View County, Canada Mobis Parts Canada Corporation Full time

    MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors. Through collaboration, ingenuity and a promise to provide safety and happiness to our customers, we are committed to constant evolution and the development of a variety of cutting edge...

  • IT Systems Analyst ERP

    1 day ago

    Calgary, AB TP E, Canada Calfrac Well Services Full time

    ROLE STATEMENT:The Senior ERP and Corporate Applications, Systems Analyst will provide support and operational solutions to Calfrac's corporate business functions. Duties include functional and technical solution work for finance functions, forecasting analytics, HRM management, Supply Chain management, transportation management, asset management, and data...