Service Writer

Mission for this Position:

About Us

At Baffinland, we work and live beyond the Arctic Circle, mining iron ore at our Mary River property. Located in the Qikiqtani Region on Baffin Island, Nunavut, it's one of the world's most captivating and seldom seen destinations and we are looking for people ready to share, build, and grow with our company. We are a unique company with a strong management team. Our leadership team has amassed specialty experience on northern mining projects from community consultation and permitting, through to operation. Our workforce brings together the modern practice of safe, sustainable mining and the enduring value of a traditional culture, which is rapidly advancing. The result is a work and community experience you won't find anywhere else.

Reporting to the Maintenance Coordinators, the Service Writer is responsible for maintaining the organization of the shop and field. This includes maintenance work identification, execution, information, notification and work order creation. This role is based at our Mary River Mine in Nunavut on a three by three rotation. Site allowances and travel costs are included in the compensation.

Main Accountabilities:

• Create and manage maintenance notifications and break-in work orders resulting from daily maintenance activities and ensure information is complete and timely.
• Review and monitor completeness of work order execution prior to closure. The service writer is to provide feedback to the execution team to improve quality of maintenance records.
• Responsible for planning, parts ordering and closing of all break-in work orders.
• Work with the maintenance lead and supervisor to ensure cores are documented and returned.
• Review compliance to maintenance schedule and provide support to achieve compliance targets.
• Enter and manage equipment-related information in SAP for the purpose of maintenance planning of break-in work.
• Participate in weekly maintenance compliance review and implementation of process improvement.
• Manage tool and support equipment condition, repair and allocation to ensure readiness for execution.
• Work with the maintenance planning team to analyze maintenance performance metrics.
• Responsible for the gathering and tracking the Component Change-out Sheets and to provide these to the planning team.
• Create and compile Task Lists and BOM's for all break-in work and enter this into SAP task list library.

This list is not intended to be all-inclusive. Other duties may be required.

Main Qualifications:

• A High school diploma, a Post-secondary diploma in business administration or maintenance preferred
• Certification and literacy in MS Office products (Word, Excel, Outlook, Power-point)
• Ability to communicate clearly and effectively both written and verbal, for conveying ideas, instructions, and information to colleagues, external parties, and management.
• Knowledge of digital tools and technology. Proficient with standard office software such as Microsoft Office. Knowledge of SAP maintenance systems.
• Ability to influence the views and behaviour of others through persuasion and encouragement and manage conflict or other sensitive issues tactfully and effectively.
• Ability to adapt behaviour to a wide range of people.
• Ability to efficiently manage time and prioritize tasks to ensure that work is completed effectively and deadlines are met.
• Ability to set priorities, plan the efficient use of resources, equipment and tools and to respond effectively to unforeseen events and achieve results in a timely, and cost-effective way.
• Ability to recognizing a problem; identify, prioritize, and reach logical conclusion, and decide on appropriate plan of action.
• Experience with SAP or similar CMMS with focus on maintenance and planning
• Experience with administrative support experience in maintenance planning
• Experience working in a remote Arctic operation with camp environment.
• Experience working in mobile equipment maintenance or maintenance planning