Manager, Solutions Engineering

About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first
AI-native Employee Experience Platform
. Our
industry-leading and award-winning agentic AI communications channels
- intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.

We are proud to be a
Unicorn
company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication.

We are a SaaS unicorn that is growing exponentially, and are looking for a Solutions Engineer Manager to join our Americas Sales Org. As a Manager of Solutions Engineering, you will work closely with internal teams like Product & Engineering, Security team, Design team, Customer Success as well as the Partner Network teams to ensure the best possible solution recommendation for our future customers.

Join a high-growth GTM team where you'll drive impact through an industry-agnostic SaaS platform improving the work lives of millions. You'll collaborate with global leaders — from Toyota and DHL to Sephora, Adidas, Alaska Airlines, and Bacardi — to redefine how companies create outstanding employee experiences.

What you'll be doing

• The role will start within the current North American business as a player/coach and as the Staffbase Latin America presence grows, own the technical sales process for that market
• You work with our Account Executives to build and deliver engaging demos to prospective customers that spark excitement
• You work with our prospective customers to find the best technical setup for their internal communications needs and remove technical obstacles to winning deals
• You run technical evaluations of the Staffbase platform and consult on different integration methods
• You position yourself as a strategic partner to our Account Executives and a trusted advisor to our prospective customers
• Consult prospects regarding our APIs, our architecture recommendations and implementation approaches
• Interfacing between sales and product to always have cutting edge industry and product knowledge and inform product development with learnings from our prospects
• Crafting and building RFP response documents which position the Staffbase product in the best possible manner.Developing comprehensive RFP response documents that effectively highlight the Staffbase product's strengths
• You take ownership of ensuring the proposed solution during pre-sales is being accepted and executed in post-sales (and overall customer satisfaction) by CS
• As a Solutions Engineer you're a role model and mentor to less experienced Solutions Engineers on the team, lead by example, and have an impact on how Solutions Engineers play a role in the broader sales process

What you need to be successful

• Bachelors or Masters Degree in Information Science, Informations Systems, Business Engineering, or role/technical experience to replace degree requirements
• You'll need to be fluent in Spanish — ideally a native speaker or someone who grew up speaking it as your first language. Clear, confident communication in both Spanish and English is essential to the role
• 5-8 years of experience in a similar role, (SaaS pre-sales/solutions engineering/solutions consulting)
• Solution-focused understanding of REST APIs and how to interact with them
• Strong understanding of the enterprise software landscape architecturally and SaaS industry concepts/integrations: SAP, Workday, ADP - style HRIS SaaS applications as well as user identity management frameworks like SAML & OIDC
• Solution-based mindset to identify & mitigate any gaps being introduced by architectural practices of cloud vs. legacy applications
• While you're not required to be a full stack engineer, you should have a general understanding of web development and knowledge of common technologies You shouldn't be afraid to whip up an MVP that interacts with our APIs
• You bring the ability to quickly understand technical concepts and effectively communicate them to technical and non-technical audiences
• Excellent communication skills (verbal, written, presentations)
• You enjoy communicating and working with customers directly
• Strong interest (and ideally experience) in the Employee Experience space

What you'll get

• Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Wellbeing - Monthly Wellbeing Allowance $50, from fitness to mental health, hobbies to relaxation
• Support - we're offering a RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
• Volunteer Day - you'll get one day off per year for supporting a social project