Senior Clinical Manager

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of
Healthier Children. A Better World
.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Senior Clinical Manager, Outpatient Programs - Division of Haematology/Oncology
Are you a Leader who enjoys supporting a team to deliver and coordinate high quality patient care? Do you want to promote and facilitate a collaborative team-based approach, lead, and coordinate the execution of strategically important projects? Do enjoy problem-solving to support smooth and efficient clinical operations? Do you thrive in a fast-paced dynamic setting? If so, consider joining the Division of Haematology Oncology Leadership team as the Outpatient Senior Clinical Manager.

As the Senior Clinical Manger for Outpatient Programs in the Division of Haematology/Oncology, you will supervise and coordinate the clinical operations of the Outpatient Haematology & Oncology Clinics, and the Day Hospital (8D). You will work within an interdisciplinary team to support outpatient care, supervising nurses in diverse specialty roles and the clerical administrative team across the various settings.

Here's What You'll Get To Do

• Establish and build a highly effective team with direct and indirect reports across the clinical setting.
• Manage the working environment to promote productivity, motivation, and engagement
• Represent the team in clearing obstacles to high performance.
• Implement and evaluate services provided within the clinical setting.
• Support frontline leadership team with day-to-day running of clinics and Day Hospital, and collaboration with other care areas within the Division and across the hospital.
• Design and implement processes for daily activities with a focus on quality and efficiency.
• Provide troubleshooting, problem solving and system expertise to staff. May include clinical and administrative challenges.
• Assess barriers to efficiency in operations, make recommendations, prioritize tasks, and take ownership of improvements; ensure appropriate resources are available.
• Monitor appointment and registration quality. Monitor volume of clinic visits, wait times, no show rates, and clinic cancellations; report metrics monthly and identify opportunities for both operational and process improvements.
• Ensure proper utilization of facility space and manage the optimization/expansion based on metrics.
• Provide prompt and clear verbal and written feedback to staff and manage/guide their performance.
• Ensure team adherence to regulations, policies, and procedures.
• Set and clearly communicate team goals and priorities in alignment with departmental goals and budgets; work collaboratively with the H/O leadership team to define the strategies to meet team goals.
• Identify patient needs in collaboration with the leadership team, patients, and families, and ensure service excellence in meeting those needs.
• Liaise with ambulatory and inpatient clinical leaders throughout the hospital representing H/O
• Role-model and promote Caring Safely and Daily CIP in the outpatient setting

Essential Requirements
Here's What You'll Need

• 3-5 years of formal or informal leadership experience, including 2 years relevant healthcare experience and a graduate of a regulated healthcare professional program.
• Demonstrated ability to collaborate and engage constructively with others.
• Demonstrated ability to act as a change agent, and foster teamwork and consensus
• Ability to understand and respond appropriately to the concerns of others.
• Demonstrated resilience in a range of complex and demanding situations.
• Strong leadership, interpersonal, organizational, problem solving, critical thinking and conflict resolution skills.
• Commitment to the professional and organizational vision as it pertains to clinical practice and patient care.
• Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives.

Assets

• Master's degree in Nursing, Health Administration or Business, or evidence of working towards is preferred.
• Experience managing, coaching, and developing others is preferred.
• Experience in Haematology/Oncology, chemotherapy administration and palliative care is an asset.
• Knowledge of budgeting processes and ability to analyze fiscal and patient care data.
• Experience with care and implementation of Clinical Trials in a clinical patient setting.

Here's What You'll Love

• This position is eligible for employee benefits coverage. The full benefits package will be discussed at the time of offer.
• A focus on employee wellness with our Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
• For more on why you'll love working at SickKids, visit our careers site.

Employment Type

• 14 Month Contract
• 1.0 FTE

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

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