Current jobs related to Bilingual Case Analyst - Québec, Quebec - Manulife
-
Data Analyst
1 week ago
Québec, Quebec, Canada TALTEK | TALENT in TECHNOLOGY Full timeTALTEKcherche à combler le poste suivant pour l'un de ses clients :CONSULTANT – Analyste de donnéesRÉSUMÉ DU POSTENous recherchons un(e) consultant(e) pour un rôle d'analyste de données afin de soutenir les projets liés à l'analyse et la gestion des données pour un de nos clients. Le mandat consiste à travailler sur la conception, la...
-
Spécialiste bilingue en remboursement
1 week ago
Québec, Quebec, Canada McKesson Full timeMcKesson, l'une des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s'emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez nous,...
-
Consultant bilingue
1 week ago
Québec, Quebec, Canada Dayforce Full timeDayforce est une entreprise internationale de gestion du capital humain (GCH) dont le siège social est situé à Toronto (Ontario) et à Minneapolis (Minnesota), et qui opère en Amérique du Nord, en Europe, au Moyen-Orient et en Afrique (EMEA), ainsi que dans la région Asie-Pacifique et Japon (APJ).Notre plateforme GCH Cloud primée offre une base de...
-
Gestionnaire de cas bilingue
1 week ago
Québec, Quebec, Canada Sentrex Health Solutions Full timeEnglish to follow**Type de poste:Temps pleinDépartement:Programmes destinés aux patientsLieu de travail:QuébecModalités de travail:À distanceHeures de travail:du lundi au vendredi, quarts de 8 heures entre 8 h et 20 h HNEFière entreprise canadienne, Sentrex Health Solutions est un distributeur spécialisé, entièrement intégré, et un fournisseur de...
-
Consultant bilingue
7 days ago
Québec, Quebec, Canada Dayforce Full timeDayforce est une entreprise internationale de gestion du capital humain (GCH) dont le siège social est situé à Toronto (Ontario) et à Minneapolis (Minnesota), et qui opère en Amérique du Nord, en Europe, au Moyen-Orient et en Afrique (EMEA), ainsi que dans la région Asie-Pacifique et Japon (APJ).Notre plateforme GCH Cloud primée offre une base de...
-
Workforce Management
1 week ago
Québec, Quebec, Canada Intact Full timeOur employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...
-
Québec, Quebec, Canada McKesson Full timeMcKesson, l'une des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s'emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez nous,...
-
Avocat.e
1 week ago
Québec, Quebec, Canada Garand, Wood Full timeOffre d'emploi – Avocat.e en droit de la famille (1 à 3 ans d'expérience)Fondé en 2021, Garand Wood a pour objectif de révolutionner la pratique du droit familial et d'aider notre communauté autrement.Nous sommes à la recherche d'un.e avocat.e spécialisé.e en droit de la famille de un (1) à cinq (5) ans d'expérience, qui partage nos valeurs...
-
Québec, Quebec, Canada EDealer Full timeEDealer est un fournisseur de sites Web et de logiciels pour l'industrie automobile. Notre mission est simple : s'assurer que les concessionnaires automobiles créent de bonnes affaires et gèrent les stocks. Fidèles à notre engagement de créer des expériences d'apprentissage exceptionnelles pour nos clients, nous sommes un groupe passionné de leaders...
-
Québec, Quebec, Canada EDealer Full timeEDealer est un fournisseur de sites Web et de logiciels pour l'industrie automobile. Notre mission est simple : s'assurer que les concessionnaires automobiles créent de bonnes affaires et gèrent les stocks. Fidèles à notre engagement de créer des expériences d'apprentissage exceptionnelles pour nos clients, nous sommes un groupe passionné de leaders...
Bilingual Case Analyst
2 days ago
Group Disability is seeking for action-oriented individual with strong team spirit, client-oriented service, high autonomy and problem-solving skills to join its fast-paced team as a Short Term Disability (STD) Intake Case Manager.
In this role, you will be responsible for managing straightforward STD claims from intake to resolution.
Position Responsibilities:
- The ability to build and maintain strong service relationships with plan members, plan sponsors, health care providers and internal partners;
- The ability to identify and efficiently gather outstanding claims assessment information
- A strong commitment to quality, accuracy and timeliness;
- Strong written (emails, formal letters) and telephone communication skills as you develop relationships with key internal and external stakeholders;
- Impeccable time management and organizational skills;
- Reviewing incoming STD claim applications against an established set of criteria;
- Identifying and following up for outstanding information;
- Initiating and maintaining frequent email and telephone contact with plan members and plan sponsors and health care providers;
- Triaging claims through contractual, medical, functional and vocational analysis;
- Approving, paying and managing STD claims through executing established claims management processes and principles;
- Transfer claims to higher levels when required;
- Maintaining productive and collaborative relationships with internal partners to achieve and maintain client service deliverables;
- Prioritizing and re-prioritizing constantly conflicting demands with very tight turnaround times.
Required Qualifications:
- Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
- Strong organizational, prioritization and planning skills; ability to gather information from key sources to assist in claim set-up and management, while paying attention to details
- Ability to multi-task and cope with high workload volumes and short turn-around times.
- Ability to work successfully and collaboratively with other team members, as part of a high functioning team to achieve common objectives.
- Ability to handle job pressures in a way that does not interfere with team/colleague's work.
- Must have a positive attitude and be a positive influence within the team
- Ability to manage professional relationships with external and internal partners while displaying positive customer service skills.
Preferred Qualifications:
- Familiarity with medical terminology
- Intermediate PC skills with MS Word, MS Excel
- Previous Group Disability Claims experience an asset
When you join our team:
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Referenced Salary Location
CAN, Quebec - Full Time Remote
Working Arrangement
Remote
Salary range is expected to be between
$40,425.00 CAD - $67,375.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
