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Customer Service Representative

3 weeks ago

Edmonton, Alberta, Canada FloForm Countertops Full time

Description

Position at FloForm Countertops


Required immediately, our Edmonton Branch is seeking a Customer Service Representative  to join the team
FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year.  Established in 1961, FLOFORM is proud to be one of Canada's Best Managed Companies.

Position Summary:
The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.   

Qualifications:

  • High School Diploma with other relatable education
  • Post Secondary Education considered an asset
  • 2 years estimating blueprints, and completing measurements and take offs
  • 2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)
  • Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software
  • Strong organizational skills, with attention to detail
  • Ability to handle challenging situations with diplomacy and respect
  • Works well with team members to resolve issues and move forward in a proactive manner
  • Effective verbal communication skills
  • Proficient mathematical skills with strong understanding of measurements and fractions
  • Ability to solve problems as they arise
 Duties and Responsibilities:
  • Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
  • Inputs orders/quotes into the computer system and confirms availability of product
  • Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
  • Establishes proactive communication with customers to ensure understanding of product ordered
  • Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner
  • Maintains and develops relationships with contractors, clients and sub-contractors
  • Handles quality and service issues to develop/maintain customer loyalty
  • Ensures orders are priced accurately and invoices are issued promptly
  • Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
  • Ensures that orders are put into production on time to meet pickup and delivery schedules
  • May handle warranty and service issues as they arise
  • Other duties as assigned 
 FLOFORM is proud to offer the successful candidate:
  • Competitive Wages
  • Medical and Dental Benefits
  • Paid sick days
  • RRSP matching
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our customers the best countertop purchasing experience available." Should this opportunity be of interest to you, submit a resume at  
We look forward to meeting you

To learn more about us we encourage all applicants to visit our website at 
We are an Equal Opportunity Employer.