Employment Caseworker

Join the YMCA Team

Be the Spark Join our professional and passionate team and be the spark that ignites the potential in others.

Our culture is of paramount importance to us. We formally measure employee engagement annually to ensure our employees are having an excellent employment experience. Our current level of engagement is 80%, compared to some Canadian employer statistics of 69%.

YMCA of Southwestern Ontario was founded in 1856 and has over 200 locations from Goderich to Point Pelee, and Windsor to Woodstock. We are one of the largest not-for-profit providers of licensed child care in Canada and have over 100 school age programs across our regions. We also offer settlement services to newcomers, employment programs, mental health support, and youth programs. YMCA of Southwestern Ontario operates two overnight camps, one in Point Pelee National Park, and one on Beausoleil Island in Muskoka. We also have 15 Health & Fitness branches across Southwestern Ontario.

Why The Y?

At the Y, our people are central to delivering our mission. We are committed to the development of healthy communities and welcome people of all backgrounds, beliefs, and abilities.

We provide valuable training and development opportunities to help our team members grow professionally and personally.

We look for the following qualities in all of our employees and volunteers:

• Demonstrates our Core Values; Caring, Honesty, Respect & Responsibility and Inclusivity
• Fun, Enthusiastic & Friendly Individuals
• Hardworking and Dependable
• Positive Role Model
• Team Player
• Professionalism
• Enjoy working in a Social Environment
• Ability to effectively communicate with Employees & Members

Employees and volunteers of YMCA of Southwestern Ontario are ambassadors for the Y both on and off the job. We rely on them to help share our mission and increase awareness of the positive impact the Y can have on the lives of people in their communities. Particularly how we are helping to create healthy children, healthy families, and healthy communities.

All employees and volunteers are required to provide a current satisfactory Criminal Record and may require a Vulnerable Sector Search as a condition of their employment. Police Record checks are reviewed on an individual basis, and the offense(s) - if any - is considered in the decision-making process in relation to the requirements of the position, therefore not eliminating all candidates with a record from being offered gainful employment.

Position: Employment Caseworker

Location: 300 Ouellette Ave, Windsor ON

Start Date: January 5, 2026

Salary: $27.54/hour x 40 hours

As part of your total compensation:

• Receive a complimentary YMCA personal membership to our Health & Fitness facilities, and discounts on YMCA child care and camp programs
• Access vacation entitlement in accordance with the employment standards regulations, and up to 12 paid personal days annually
• Benefits package and Pension, applicable with position/contract length
• Be part of a caring and supportive network of people to help each other succeed
• Complimentary access to wellness and counselling services
• Contribute to real, meaningful impact in the lives of children and youth

In this role, you will:

• Provide client screening for service eligibility and conducting intake processes
• Provide in-depth and consistent one-on-one case management for job seeker clients to address their barriers to employment, including conducting required follow ups
• Assist with research and the development of workshops and programs that address identified client needs
• Facilitate group-based workshops on employment related topics to job seekers
• Provide and maintain up-to-date records and follow reporting procedures, including financial and procurement activities
• Provide information and referrals to job seekers in order to meet their employment goals
• Develop strong relationships with employers, business owners, and organizations to find suitable work opportunities for clients
• Assist job seekers to engage meaningfully into the labour market by finding appropriate job matches
• Promote employers hiring needs to qualified job seekers and clients
• Conduct outreach activities to recruit employers to access employment services through the YMCA
• Maintain relationships with employers by conducting required follow ups and promote the YMCA employment services to prospective employers
• Handle administrative and clerical duties, including back-up reception, as required
• Follow YMCA of Southwestern Ontario policy and procedure
• Act as a YMCA ambassador, demonstrating YMCA core values in your daily work
• Be committed to diversity, equity, inclusion and building a sense of belonging
• Embrace and exemplify the Y's core values

Education & Skills Qualifications:

• Degree or Diploma in Employment Counseling, Social Service Worker, Social Work or related program preferred or a combination of education and relevant work experience
• Fluent in English, oral and written, French is an asset
• Experience in employment counselling & job development/matching
• Experience with case management and data entry
• Demonstrated understanding and sensitivity towards the challenges facing job seekers including, youth, newcomers, individuals with disabilities, and other vulnerable populations
• Intermediate computer skills; use of databases, MS suite including the use of online digital platforms such as Microsoft Teams, Zoom
• High level of interpersonal oral and written communication skills with adults, newcomers, persons with disabilities and youth and other clients from various cultures, social and economic backgrounds
• Superior problem-solving and creative skills
• Ability to work with and understand employment barriers
• Ability to work with community partners and build and maintain relationships
• Ability to work with clients with diverse backgrounds and skill levels; particularly newcomers and Ontario Works/Ontario Disability Support Program recipients
• Strong facilitation skills with proven experience in developing curriculum in life, employability and computer skills within an employment program setting
• Awareness of local resources and willingness to develop community supports
• Ability to be flexible, adaptable and multi-task in high demand environment
• Proven responsibility to coordinate tasks and work as part of a team.
• Current and acceptable Criminal Record Check with Vulnerable Sector Screening is a condition of employment for all staff and volunteers
• Legally entitled to work in Canada

We thank all applicants for their interest; however only those selected for an interview will be contacted.

NOTE: The YMCA of Southwestern Ontario is committed to providing a barrier-free environment for all stakeholders including our members/participants, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

Candidates, please be advised that our recruitment process incorporates AI technology for initial application screening. This assists us in efficiently assessing qualifications. Rest assured, our recruiters will additionally review resumes to ensure a fair and accurate assessment is completed.