Crisis Intervention Specialist

4 days ago

Cold Lake, Alberta, Canada Lakeland HR Solutions Full time $45,000 - $65,000 per year

Stepping Stones Crisis Society has an opening for a part-time Crisis Intervention Specialist to join their team.

The schedule for this position is 24 hours/biweekly: Every second weekend off.

Week 1 evenings 5pm-9pm - Sunday, Thursday, Friday 
Week 2 evenings 5pm-9pm -Thursday, Friday, Saturday

The Crisis Intervention Specialist is responsible for maintaining a safe and secure environment for women and children fleeing family violence can find access to temporary shelter; providing crisis intervention services, support, advocacy, information, resources and referrals to all persons requesting that service; enabling clients to recognize their options, mobilize their support networks, and utilize their opportunities to move toward healthy and stable futures.

Duties and Responsibilities

  • Admit and discharge clients to the shelter; ensuring all documents/forms are accurately completed.
  • Perform intake and initial assessment. Determine the clients immediate needs and provide support where necessary.
  • Orientate residential clients to shelter policies and procedures.
  • Assist with developing and implementing client group activities and client programming.
  • Transport clients to appointments when necessary.
  • Respond to requests for crisis intervention, community information, referral and general information to both residential clients and to individuals seeking assistance on the Help Line when required.
  • Advocate for residents in various methods with various agencies when required.
  • Prepare, complete, and document all necessary forms, documentation, and information required throughout the clients stay in the shelter.
  • Make referrals to outside community agencies, when and where required.
  • Participate in duties such as cleaning, cooking, laundry, etc. when required.
  • Attend staff meetings, in-service programs, and additional training as required.
  • Provide on call coverage as assigned and/or be able to cover shifts in the event of an emergency.
  • Be an active team member and promote the team vision. Be willing to assist/help co-workers when needed and encourage open communication amongst staff by relaying vital information.
  • Assist with training and orientation of new staff and students.
  • Perform other related work as assigned.


Qualifications and Requirements

  • Registered Social Worker (Degree) or post-secondary education (Diploma) in a related field is an asset.
  • 2-3 years experience in a similar role and/or working knowledge of the dynamics of family violence, addictions, suicide and other social issues. 
  • Ability to relate to clients in a non-judgmental manner, and to respect client confidentiality.
  • Experience in handling emergency situations, conflict resolution, crisis intervention, and case management.
  • Ability to work all shifts; night shift is an awake shift.
  • Strong written and verbal communication skills, and computer skills.
  • The ability to work independently with minimal supervision and in a team environment.
  • Acceptable Criminal Record Check and Child Intervention Record Check.
  • Standard First Aid/CPR, ASIST Certification, and Non-Violent Crisis Intervention Training is considered an asset.
  • Valid Class 5 Driver's license free from restrictions.

Recruitment Supported by Lakeland HR Solutions.

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