HM: Shift Leader
1 week ago
Are you ready to join a team that's changing the fast food game one burger at a time?
At A&W, we're not just about serving great food – we're about making a positive impact on our community and environment. We're looking for a dedicated Shift Leader who's ready to bring their A-game and loves A&W as much as they love leading a diverse team from their local community.
Apply for this role if you:
- Appreciate exceptional customer service and know what it takes to deliver this to every guest on every visit.
- Pride yourself on building relationships with guests and your team.
- Embrace change and get excited to implement new innovations from A&W.
- Are committed to maintaining high standards of cleanliness and food safety.
- Are ready to step into a leadership role, supporting a diverse team in a fast-paced environment.
Interested? We would love to hear from you
In This Role You Will…
Customer Service:
- Ensure exceptional guest experiences by providing high-quality service and products.
- Answer questions about the menu and provide recommendations.
- Address guest service complaints promptly and professionally, turning negative situations into positive ones.
- Enjoy making your guests' day
Restaurant Operations:
- Ensure the restaurant meets critical standards of quality, service, and cleanliness; escalate issues as needed.
- Operate point-of-sale (POS) systems efficiently and handle cash transactions responsibly.
- Ensure adherence to standards for product preparation and equipment operation, both personally and by team members.
- Maintain inventory levels by restocking and reordering supplies as needed.
- Complete required shift documentation, including purchase orders, scheduling adjustments, and any other responsibilities assigned by the restaurant manager.
- Assist the team during busy periods or as needed, showing a willingness to roll up your sleeves and help with service, food preparation, and daily operations.
Team Leadership:
- Manage the shift by ensuring the team has all the tools they need to succeed.
- Promote a respectful team environment and manage team members with open communication and understanding.
- Assign duties, delegate work, and provide ongoing direction and training.
- Effectively communicate with and support the Restaurant Owner, Restaurant Manager, and/or Assistant Manager.
- Encourage an exciting and fun work environment while motivating team members to meet goals.
Perks and Pay That Sizzle: When you join the A&W team, you'll enjoy a range of benefits designed to support your growth, well-being, and work-life balance. Here are some of the perks you can expect:
- Competitive wage
- Award-winning training program
- Employee discounts and perks
- Health benefits
- Scholarship program
- Service awards program
- Commitment to sustainability
- Career development
- Supportive work environment
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