Client Success Manager

1 week ago

Landry Office New Brunswick, Canada ScanmarQED Full time $60,000 - $80,000 per year

Join Our Team as a Client Success Manager Are you passionate about creating value for clients and driving business growth? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you

About the role:

As a Client Success Manager, you will be the primary contact for our research agency clients, working closely with them to turn their problems and opportunities into innovative solutions and projects. You will be responsible for client satisfaction, retention, and identifying upsell opportunities. Your role will involve collaborating with various departments, including sales, product and marketing, to ensure the highest level of service and product quality.

Key Responsibilities:

  • Build and maintain strong, personal relationships with clients.
  • Solve client issues promptly and effectively.
  • Oversee the monthly data management and reporting services
  • Provide insights to the clients by creating dashboards
  • Expand our solutions at the client side including training and workshops
  • Identify and act on business development opportunities.
  • Support new business sales

What we're looking for:

  • Excellent relational skills and a client-oriented mindset.
  • Affinity with data, analytics and insights, preferably within a marketing research environment
  • Pragmatic, execution-focused, and problem-solving abilities.
  • Eager to learn new tools and AI technologies.
  • A Bachelor's degree and 3-5 years of client advisory and business experience.
  • The ideal candidate will have the ability to juggle multiple responsibilities simultaneously, ensuring both customer satisfaction and efficient internal operations.

Why join us?

  • Be part of a dynamic team that values innovation and client satisfaction.
  • Work in a collaborative environment where your ideas and contributions are valued.
  • Enjoy opportunities for professional growth and development.
  • Make a real impact on our clients' success and our company's growth.

About ScanmarQED:

We empower brands and media agencies by providing marketing technology and analytical consultancy to extract actionable insights from their data. Our software helps our clients understand the impact that their sales and marketing decisions make on consumer behavior. Whether we are operating the solutions on behalf of our clients (in an outsourced capacity) or our clients are using the software themselves (insourced), it's our technology and industry knowledge that helps to make the difference.

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