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bilingual account manager
3 weeks ago
WHO WE ARE
When it comes to health, we're always looking for ways to push for better. It's why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter's prescription. He knew there had to be a better way. So, he introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren't just a health and benefits company. We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
- Manage a portfolio of clients with objective of building and maintaining strong, long-lasting customer relationships in French and English
- Identify and pursue business opportunities among existing customers and work towards upsell targets
- Ensure timely and successful delivery of our solutions according to customer needs, objectives and agreements.
- Work collaboratively with cross-functional internal teams to ensure optimal customer service and satisfaction
- Manage to contract ensuring account profitability
- Develop and execute renewal strategies
- Leveraging best practice, consult and support client stakeholders with their mental health programming
- Conduct people leader and employee workshops and orientations in French and English
WHO WE'RE LOOKING FOR
- Fluent in both French and English
- Undergraduate degree, preferably in business, health services or psychology
- 5- 10 years of experience in sales, account management and/or consulting
- Understanding of the employee health & benefits landscape preferred
- Comfort working in a hybrid environment, independently as well as part of a collaborative team member
- Proven ability to communicate, present and influence key stakeholders within customer organizations
- Experience delivering client-focused solutions to customer needs
- Ability to deliver engaging presentations
- Thrive in a fast-moving environment while managing multiple priorities
- Technologically agile, adept in learning and integrating new applications and platforms
- Solid experience with CRM software (e.g. HubSpot), Project Management software (e.g., Asana), MS Office, G-Suite
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to create better health for all. We dare to challenge the status quo. And we're driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That's why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn't just about personal achievements, it's about making a
difference together.
Here's to Better Health for All
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn't align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
