Consultant, Value Excellence

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Consultant in Value Excellence, you will support the design and development of ServiceNow's value-driven approach to Solutions and Industry strategy. This role is pivotal in contributing to a comprehensive, multi-purpose value proposition that supports ServiceNow's AI Go-To-Market initiatives. You will collaborate with large, cross-functional teams across the organization to deliver frameworks, content, and models that help customers forecast and maximize business value.

What you get to do in this role:

• Support the development and maintenance of value-based models and content that clearly articulate the business impact of ServiceNow solutions.
• Contribute to the creation of unified value content set spanning the entire customer lifecycle—pre-sales through post-sales—forecasting and tracking value across multiple use cases and experience
• Support ServiceNow's Value Go-To-Market strategy, including internal advisory, service offering enhancements, content design, tooling improvements, etc.
• Support senior members of the Value Excellence team in core modeling activities and enterprise-wide strategic initiatives.
• Collaborate with cross-functional teams including product management, marketing, sales, solution consulting, value consulting, etc.
• Building relationships and presenting to key stakeholders.
• Occasional customer interaction and international travel may be required.

• 3+ years of experience in strategy, technology consulting, or finance (i.e. investment banking)
• Bachelor's degree in Business or MBA (or equivalent professional experience).
• Attention to detail is a must
• Ability to ramp up quickly
• Confidence managing numerous unrelated projects in parallel. Additionally, ability to manage various stakeholders, deliverables, and topics within a project
• Strong interpersonal skills with the ability to collaborate effectively with opinionated peers.
• Independent, self-starter mindset with strong organizational and stakeholder management skills
• Enterprise software experience preferred but not required
• Experience in sales-oriented or customer facing environment preferred but not required

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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