Cell Phone Technician/CSR

1 day ago

Hamilton, Ontario, Canada Growgrid Full time

Job Summary

Rymal Variety CPR is looking for a reliable, motivated, and customer-focused individual to join our team as a Cellphone Technician & Customer Service Representative. The ideal candidate will have hands-on experience with mobile phone repairs, excellent customer service skills, and an interest in store marketing and promotions. This role is perfect for someone who enjoys working with technology, interacting with customers, and helping grow a local business.

Key Responsibilities: Cellphone Repair & Technical Duties

  • Diagnose and repair smartphones (iPhone, Samsung, Android devices, etc.)
  • Perform screen replacements, battery changes, charging port repairs, camera repairs, and software troubleshooting
  • Ensure repairs are completed accurately and efficiently
  • Maintain repair tools, parts inventory, and a clean workstation
  • Test devices before and after repairs to ensure quality

Customer Service (CSR) Duties

  • Greet customers in a friendly and professional manner
  • Explain repair issues, solutions, pricing, and timelines clearly
  • Handle customer inquiries, complaints, and follow-ups
  • Process payments, create repair tickets, and manage POS transactions
  • Build long-term relationships with customers through excellent service

Marketing & Store Promotions

  • Help promote the store through social media posts, local promotions, and in-store offers
  • Encourage customer reviews and referrals (Google, social media, etc.)
  • Assist with flyers, deals, and promotional campaigns
  • Represent the store positively both in-person and online
  • Support ideas to increase foot traffic and sales

Required Qualifications

  • Previous experience in cellphone repair (preferred)
  • Strong customer service and communication skills
  • Basic knowledge of smartphones, accessories, and mobile software
  • Comfortable using POS systems and computers
  • Interest or experience in marketing or social media promotion
  • Ability to multitask and work independently
  • Honest, dependable, and team-oriented

Preferred Skills (Asset but Not Mandatory)

  • Experience working in a repair shop or retail environment
  • Social media marketing (Instagram, Facebook, Google Business)
  • Sales or upselling experience

What We Offer

  • Competitive pay (based on experience)
  • Bonuses
  • Friendly and supportive work environment
  • Opportunity to learn and grow with the business
  • Hands-on experience in repairs, customer relations, and marketing

How to Apply

Interested candidates are welcome to apply via sending their resume with a brief introduction to

Job Type: Full-time

Pay: $17.60-$20.00 per hour

Expected hours: 37.5 per week

Benefits:

  • Casual dress

Work Location: In person

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