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Account Manager- Customer Service

36 minutes ago

Scarborough Village, Ontario, Canada All Seasons Insurance Brokerage Inc. Full time

Job Title: Senior Customer Service Representative (Insurance Broker- RIBO, and minimum 2 years experience required, if not please don't apply )

Location: Scarborough, Ontario

Job Type: Full-time

Job Description: We are seeking a dedicated and experienced Account Manager- Customer Service Representative to join our team at All Seasons Insurance Brokerage Inc. As a key member of our brokerage, you will provide exceptional customer service and support to clients, ensuring their insurance needs are met with efficiency and professionalism.

Key Responsibilities:

  • Act as the primary point of contact for clients, addressing inquiries related to personal and commercial insurance products.
  • Handle client requests for policy changes, renewals, and claims in a timely and accurate manner.
  • Provide knowledgeable advice on insurance coverage options and recommend suitable policies.
  • Maintain up-to-date client files and ensure all documentation complies with regulatory standards.
  • Collaborate with underwriters, adjusters, and other team members to resolve complex issues.
  • Process endorsements, cancellations, and new business with accuracy and attention to detail.
  • Ensure compliance with all brokerage procedures and RIBO requirements.
  • Continuously build and nurture positive relationships with clients, ensuring satisfaction and retention.

Mandatory Requirements:

  • RIBO license in good standing (please do not apply if you do not have this qualification).
  • 2-3 years of experience working in a brokerage office, specifically in customer service (if you do not meet this requirement, we kindly ask you not to apply).
  • Experience with SIG, Applied rating systems, Broker Portal experience: Aviva, Definity, Intact, Travelers, SGI/Coachman, Wawanesa, and Max Insurance provider portals is required (please do not apply if you lack this experience).
  • Strong understanding of insurance policies, coverage options, and industry practices.
  • Excellent communication skills, both verbal and written.
  • High level of attention to detail and organizational skills.
  • Ability to handle multiple tasks and prioritize work in a fast-paced environment.

Preferred Qualifications:

  • Experience with commercial insurance.
  • Knowledge of various insurance software systems.
  • Bilingual abilities are an asset.

Why Join Us?

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.

If you meet the mandatory requirements and are passionate about providing excellent customer service in the insurance industry, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Education:

  • Secondary School (required)

Experience:

  • Working at a Insurance brokerage: 2 years (required)
  • Customer service in a Insurance brokerage a MUST: 2 years (required)

Licence/Certification:

  • RIBO License (required)

Work Location: In person