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Process Consultant
51 minutes ago
Country
Canada
State
Ontario
Category
Consulting
Vacancy ID
39912
Description and RequirementsDescription
Work Location: Hybrid, in office every Wednesday and every 3rd Friday of the month
Position Type: Contract, 6 Months ( Extension is possible)
Location: Toronto, ON
Compensation Range: $58/hr to $74/hr
Our client, a leader in financial services, a TOP 5 bank located in Toronto, is looking for a Professional - Process Consultant.
The Process Consultant, Business Discovery and Optimization, is accountable for providing in-depth consultation based on business analysis, and executing initiatives and projects to support Enterprise Digital & AI Enablement to achieve improvements on operational and business processes with positive impact on client and employee experiences.
The incumbent will assist in the identification of problems/resolutions, assessment of impact, effectiveness and feasibility of proposed changes, preparation of recommendations and communication for internal client meetings at various levels.
The scope may include working with multi-functional teams to develop insights, execute and complete selected short or medium term (60d / 90d / 120d) improvement projects or programs focused on best practice deployment, process, policy and/or procedure changes to support enhanced service and sales. The role will work with stakeholders at all levels in the organization from senior business-unit leaders and corporate management through channel levels. Expectations would include a hands-on teamwork approach to solving problems, planning, managing change and people related to all aspects of the business improvement initiatives.
Key Accountabilities
- Identify opportunities in operational processes and provide meaningful and actionable insights to deliver an improved client and frontline experience
- Produce high and lower level process maps on current and future state processes
- Facilitate collaboration meetings with stakeholders (e.g. brainstorming sessions) using virtual meeting tools
- Analyze data to draw insights, enable decision-making and perform cost and benefit analysis
- Support projects of a moderate level of complexity or lead minor initiatives to enhance and upgrade new or existing processes, products or services by researching relevant data and developing proposals and recommendations
- Participate in other projects to represent the area of specialization and provide input into the development and implementation of programs designed to improve end-to-end processes
Must haves:
1. Process engineering experience with either Lean, Six Sigma, - 3 years
2. Experience in Microsoft Visio, and Microsoft O365 Suite – 3 years
3. Experience with tools like FigJam or Mural – 2+ years
4. Ability to perform end-to-end process mapping, including identifying pain points and designing future-state process based on solutions brainstormed.
5. Knowledge of approaches, tools, techniques for recognizing, anticipating and resolving organizational, operational or process problems.
6. Strong stakeholder engagement and relationship-building skills.
Nice to have:
1. Prior FI and banking experience including, knowledge of call centres, back office and/or Banking Center processing environments
2. Knowledge of people change management concepts
3. Lean Six Sigma Green Belt Certification
Soft Skills
- Excellent communication skills
- Experience in working with stakeholders
- Ability to work independently or with a variety of team members in a constructive and collaborative manner. Establishes and maintains productive working relationships
- Ability to establish and build healthy working relations and partnerships with internal clients and vendors. Participates in negotiating the terms of the business relationship
- Ability to analyze situations fully and accurately, and reach productive decisions. Uses effective decision-making approaches such as consultative, command, or consensus
- Ability to understand, monitor, update, or enhance existing business processes. Demonstrates an understanding of a major process flow, its components and issues
All interested applicants who meet the qualifications listed above are invited to submit a resume
The indicated pay range for this position is a good-faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Additionally, it is emphasized that the pay band mentioned herein is the one established by the client company. Factors that may be used when making an offer may include a candidate's skills, experience and geographic location, the expected quality and quantity of work. Most candidates will start at the bottom half of the pay range, with the upper end reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee's pay history will not be a contributing factor where prohibited by local law. This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.
