Sales Operations Manager

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

Fiserv delivers technology solutions that power payments, processing, and commerce for businesses and financial institutions. You will join the partnerships and business development team focused on growing ISV and VAR channels in the Point of Sale ecosystem. The role owns go-to-market execution to acquire, enable, and expand revenue-generating partner relationships.

What you'll do:

• Manage relationships with strategic ISVs and VARs to strengthen our ecosystem and grow revenue and market share
• Identify new revenue-generating opportunities with Independent Software Vendors (ISVs) and Value Added Resellers (VARs).
• Create and execute a strategy to identify, collaborate with, and service ISVs and VARs, including partner onboarding, enablement, and joint GTM planning.
• Own the business development function end-to-end: contribute to BD strategy for financial institutions and new technology entrants in the Point of Sale industry and drive pipeline execution.
• Advocate benefits of partnering with First Data Canada while explaining partnership options and commercial models; represent Fiserv in partner negotiations and joint presentations.
• Collaborate across Product, Engineering, Legal, Operations, and Sales to create, implement, and scale strategic partnerships and ensure smooth integration and service delivery.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience in developing, negotiating, and closing strategic partnerships and channel deals with ISVs and VARs.
• 5+ years of experience managing full enterprise sales cycles and negotiating commercial agreements and revenue-sharing models.
• 5+ years of experience using Salesforce CRM for pipeline, opportunity, and partner account management.
• 4+ years of experience in partner enablement and onboarding platforms partner program development.
• 4+ years of experience drafting and negotiating Statements of Work (SOWs) and third‑party commercial contracts.
• 4+ years of experience in data analysis and reporting using Excel (advanced), PowerPoint, and BI tools (Power BI, Tableau).
• 4+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• BS/BA degree required; BBA preferred.
• Experience managing large strategic accounts and channel/partner relationships (e.g., ISVs, acquirers, merchant portfolios), including contract negotiation and account planning.
• Experience partnering with technical developers and integration engineers to deliver API/SDK integrations, troubleshoot implementations, and support partner onboarding.
• Direct experience in payments including Point of Sale solutions, merchant acquiring, gateways, EMV, tokenization, and related transaction flows.
• Familiarity with payment industry standards and compliance (PCI DSS, NACHA) and experience designing partner programs—partner incentives, certification tracks, and coordinating joint GTM campaigns across cross‑functional stakeholders.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.
• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
• This role requires flexibility to work overtime, including weekends and holidays.

Sponsorship:

• Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

• Fuel Your Life wellness program with activities and rewards to support total well-being
• Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
• No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
• Recognition through Living Proof, with points redeemable for merchandise and gift cards
• Eight Employee Resource Groups to build connection and inclusion
• RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
• Comprehensive extended health care and vision benefits, plus dental coverage
• Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
• Company-paid Short-Term Disability and Long-Term Disability income protection
• Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Salary Range:

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.