Virtual Member Experience Specialist, Member Service Centre

1 day ago

Surrey BC VT X, Canada Prospera Credit Union Full time

TEAM LOCAL is hiring

Prospera Credit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan.

As a Virtual Member Experience Specialist, you will provide outstanding customer service and taking the initiative to develop positive relationships while meeting the product and service needs of our members.

What you'll do:

  • Greet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships.
  • Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutions.
  • Act as the ambassador for digital and self-service channels. Educate customers on the ease and convenience of digital and self-serve channels for daily banking transactions.
  • Refer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experience.
  • Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services.
  • Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system.
  • Support and participate in community initiatives.

What you bring:

  • Experience in a customer facing role within a fast-paced work environment.
  • Experience providing customer service in a high-volume remote/call center environment will be highly regarded.
  • You have a 'can do' front line/customer service mindset, a strong interest in a career in financial services, a capacity and passion for learning, strong team orientation, excellent communication and relationship-building skills, and a keenness to grow and help others.
  • You are a self-described ambassador for the ultimate customer experience, and you love to connect with customers and build lasting business relationships.
  • A demonstrable interest in community involvement is a must-have

What We Offer:

  • Prospera offers a total compensation package of base salary plus incentives that is market competitive and reviewed annually. Our expected starting pay rate for this role is $23.17 to $28.97 per hour based on the successful candidate's knowledge, experience and internal equity.
  • Flexible Work Program for some of our roles – ask us
  • Flexible Benefits Program – pick and choose what works best for you.
  • Defined Contribution Retirement Plan – let's start saving and keep your future in mind.
  • Vacation, Wellness and "Prosperian" Days – paid time off to support your overall well-being.
  • Professional development – come grow your career and develop your skills.
  • A supportive, collaborative work environment- we're proud to be a Great Place to Work certified organization.

Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks. If you require accommodation during any part of the recruitment process, please let us know.

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