Virtual Member Experience Specialist, Member Service Centre
2 days ago
TEAM LOCAL is hiringProspera Credit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. As a Virtual Member Experience Specialist, you will provide outstanding customer service and taking the initiative to develop positive relationships while meeting the product and service needs of our members. What you'll do: Greet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships. Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutions. Act as the ambassador for digital and self-service channels. Educate customers on the ease and convenience of digital and self-serve channels for daily banking transactions. Refer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experience. Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services. Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system. Support and participate in community initiatives. What you bring: Experience in a customer facing role within a fast-paced work environment. Experience providing customer service in a high-volume remote/call center environment will be highly regarded. You have a 'can do' front line/customer service mindset, a strong interest in a career in financial services, a capacity and passion for learning, strong team orientation, excellent communication and relationship-building skills, and a keenness to grow and help others. You are a self-described ambassador for the ultimate customer experience, and you love to connect with customers and build lasting business relationships. A demonstrable interest in community involvement is a must-have What We Offer: Prospera offers a total compensation package of base salary plus incentives that is market competitive and reviewed annually. Our expected starting pay rate for this role is $23.17 to $28.97 per hour based on the successful candidate’s knowledge, experience and internal equity. Flexible Work Program for some of our roles – ask us Flexible Benefits Program – pick and choose what works best for you. Defined Contribution Retirement Plan – let’s start saving and keep your future in mind. Vacation, Wellness and “Prosperian” Days – paid time off to support your overall well-being. Professional development – come grow your career and develop your skills. A supportive, collaborative work environment- we’re proud to be a Great Place to Work certified organization. Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks. If you require accommodation during any part of the recruitment process, please let us know.
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Surrey, Canada Prospera Credit Union Full time**TEAM LOCAL is hiring** Prospera Credit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prospera is proud to serve...
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Surrey, BC VT X, Canada Prospera Credit Union Full timeTEAM LOCAL is hiringProspera Credit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prospera is proud to serve...
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Member Banking Specialist, Advice Centre
2 weeks ago
Surrey, Canada Coast Capital Savings Full timeAs a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...
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Customer Service Specialist
7 days ago
Surrey, Canada Prospera Credit Union Full time**TEAM LOCAL is hiring** Built on over 75 years as a BC credit union, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is British Columbia’s fourth-largest credit union, with $9 billion in assets and 120,000 members. With 26 branches, Prospera is proud to serve...
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Surrey, Canada Prospera Credit Union Full time**TEAM LOCAL is hiring** Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24...
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Member Service Specialist
4 days ago
Surrey, British Columbia, Canada Prospera Credit Union Full timeBuilt on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is...
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Member Experience Representative
1 day ago
Surrey, Canada YBC Full time**Date Posted**: July 16, 2025 **Position Title**: Member Experience Representative **Location**:Tong Louie Family YMCA (14988 57 Ave, Surrey) **Term**:Part-Time Permanent **Hours**: 8-24 hours per week **Shift**: Shifts vary but will include weekdays, evenings and weekends. **2 positions available**:Thursday - Saturday** OR**Sunday -...
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Member Advice Specialist
2 weeks ago
Surrey, Canada Coast Capital Savings Full timeAs a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...
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Member Advice Specialist
6 days ago
Surrey, Canada Coast Capital Savings Full timeAs a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...
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Surrey, Canada Vancity Full time**The Role: Member Service Representative** - If you have a passion for helping others and problem-solving over the phone, this job is for you! We are looking for an upbeat, positive, and reliable person who has excellent communication skills, is detail-oriented and is comfortable working over the phone in the comfort of your own home (with the option to...
