Account Manager

Position Type: Full Time

Department: Clinic Solutions, Ophthalmology

Work Location: Ontario

Work Arrangement:       Remote

Work Hours: Monday to Friday - standard business hours

Travel Required: Yes - 3-4 days/week throughout Southwestern Ontario

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Under the guidance of the Director, the Account Manager (Account Specialist) is responsible for supporting day to day clinic and pharmacy operations within their assigned territory. 

A Day in the Life (What you will do here):

• Manage in-clinic and virtual needs assessments and transitions when bringing new retina accounts online. 
• Lead field team training and patient support program activities.
• Consult with manufacturers and prospective third-party clients on Ophthalmology landscape.
• Ensure accurate inventory management at participating ophthalmology clinics.
• Train clinic staff and support efficient day to day clinic operations.
• Liaise between patient support team and clinic staff to solve day to day challenges. 
• Develop strong working relationships with clinic staff and physicians.
• Plan and Implement new SOP within the pharmacy to optimize support services for clients.
• Maintain close relationships with the pharmacy team to ensure service alignment.
• Maintain ongoing communication and service of each account thorough in person and or weekly virtual touch points.
• Support deliveries of medication when possible and identify improved logistic networks to optimize delivery of medication and supplies.
• Same day response to requests and/or questions from clinic staff and physicians.
• Other duties as assigned by your manager

What you need to ensure you are set up for success:

• Must live within assigned geography of Windsor/Essex County
• University or college degree (Preferred)
• Broad knowledge and training in the fields of business administration, sales, marketing, specialty pharmacy or similar vocations 
• Experience in Ophthalmology is considered a strong asset
• Experience in the pharmaceutical industry considered an assetOrganized and thorough manager who can coordinate numerous tasks and operational activities
• Strong customer/client management background 
• Good analytical, conceptual and problem-solving skills with a demonstrated track record of new concept development for various projects
• Critical thinking skills, creative and innovative solutions to internal or external client needs

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications.  We realize that not every candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you

Accommodations can be made available upon request for those candidates taking part in the selection process.