IT & Digital Marketing Support Associate

Location:
Sudbury, Ontario —
Applicants must be willing to relocate.

Job Summary:

Gold Leaf's IT & Digital Marketing Support Associate plays a dual role in supporting both the company's technology infrastructure and digital marketing initiatives. This position ensures employees' technology needs are met efficiently while actively contributing to Gold Leaf's digital presence, content delivery, and marketing analytics.

The ideal candidate is both technically skilled and creatively driven, able to troubleshoot complex IT issues while also helping design, optimize, and manage Gold Leaf's online communication platforms. This role is central to ensuring smooth operations, consistent brand execution, and data-driven decision-making across all divisions.

Key Responsibilities:

Technology & Systems Support

• Provide day-to-day IT support across all departments, ensuring seamless integration of digital tools and platforms.
• Install, configure, and maintain hardware, software, and network systems to meet evolving business and marketing needs.
• Troubleshoot and resolve technical and software issues efficiently to minimize downtime.
• Monitor and maintain network infrastructure, cloud environments, and email systems for optimal performance and cybersecurity.
• Manage Microsoft 365, Azure Active Directory, and Google Workspace platforms.
• Support digital infrastructure for Gold Leaf's websites, CRMs, and marketing automation tools.
• Stay current with Salesforce platform updates and new features to ensure continuous improvement.

Digital Marketing & Media Support

• Collaborate with the Creative Services team to design branded materials and digital assets for internal and external campaigns.
• Support the setup and maintenance of marketing tools including email platforms, social media scheduling systems, and analytics dashboards.
• Assist with SEO optimization, website content management, and performance tracking across digital channels.
• Collect and analyze digital marketing metrics to help drive insights and improve engagement strategies.
• Maintain brand consistency across all digital assets, adhering to Gold Leaf's visual identity and tone.
• Support video production, digital signage, and multimedia presentations when needed.

Employee Support & Training

• Ensure all employees' technology and marketing tool needs are met in a timely and efficient manner.
• Develop and deliver training programs to improve staff proficiency in IT systems and digital marketing platforms (e.g., Canva, HubSpot, Adobe Creative Cloud).
• Lead IT onboarding for new employees and ensure seamless access to internal communication tools.
• Act as a trusted advisor, helping teams use technology to enhance productivity and marketing impact.

Security & Compliance

• Ensure all IT and marketing systems adhere to Gold Leaf's security protocols and data protection policies.
• Monitor for unauthorized system access or data misuse.
• Follow best practices established by senior IT leadership when addressing issues related to cybersecurity or compliance.

Inventory & Resource Management

• Oversee IT and creative hardware inventory (computers, tablets, cameras, peripherals).
• Track software and marketing tool licenses to ensure compliance and cost efficiency.
• Assist in planning IT and digital marketing budgets, ensuring optimal resource allocation.

Data, Analytics & Communications

• Collect, interpret, and communicate data insights from both operational and marketing perspectives.
• Design and brand internal reports, dashboards, and communications using Adobe
• Creative Cloud and Microsoft Office Suite.
• Support internal campaigns through technology and analytics integration, ensuring a unified message across digital touchpoints.

Continuous Improvement & Development

• Stay informed about emerging technologies, digital marketing tools, and automation trends.
• Research and recommend new platforms to enhance productivity, creativity, and outreach.
• Pursue ongoing learning to stay ahead in IT management, data analysis, and marketing innovation.

Qualifications:

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Marketing, or a related field.
• Minimum of 1 year of experience in IT support or digital marketing operations (preferably both).

Technical Expertise

• Strong knowledge of hardware, software, and network systems with practical troubleshooting experience.
• Familiarity with website content management, SEO principles, and digital analytics tools.
• Experience with Adobe Creative Cloud, Canva, or other design software.
• Working knowledge of social media platforms, email automation, and marketing analytics tools.
• Proficiency in diagnosing and resolving IT issues efficiently while supporting creative workflows.

Soft Skills & Collaboration

• Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Highly organized with the ability to balance technical responsibilities and creative tasks.
• Proactive, solution-oriented, and able to work independently or as part of a team.

Problem-Solving & Analytical Skills

• Strong analytical and critical thinking abilities.
• Ability to interpret data and translate it into actionable marketing or operational improvements.

What We Offer

• Competitive salary with comprehensive health benefits and life insurance
• Company-matched retirement savings plan
• 15 days of paid vacation to start
• 5 personal days for rest, wellness, or unexpected life moments
• Education program covering 100% of eligible certifications, courses, and programs
• Early paid Fridays — wrap up your workday at 4 p.m.
• 3 hours of monthly Flex Time to use as needed
• Seasonal winter and summer retreats for team connection and enjoyment
• Spring car washes and detailing

Application Note

We thank all applicants for their interest in Gold Leaf Financial Group Inc. Only those selected for an interview will be contacted.