IT Applications Manager

Durabuilt Windows & Doors is one of Western Canada's largest window and door manufacturers, proudly serving homeowners, builders, contractors, and retailers since 1988. Headquartered in Edmonton, Alberta, we are recognized as one of Canada's Best Managed Companies; a reflection not only of our innovative products, but of the incredible people behind them.
We are a team of doers, thinkers, and problem-solvers who care deeply about each other and the customers we serve. If you are passionate about meaningful work, building relationships, and contributing to a trusted Canadian brand, you'll feel right at home with us.
This is your chance to shape the technology roadmap, mentor a talented team, deliver high-impact solutions across the organization, and gain exposure to global best practices through opportunities to attend major industry conferences such as Dreamforce in San Francisco.

What You'll Do
We're looking for a forward-thinking IT Applications Manager to lead our enterprise applications portfolio and support Durabuilt's digital transformation journey.

Leadership & Strategy

• Lead and mentor a team of 11 IT professionals, including a tech lead, business analysts, system analysts/programmers, and support analysts.
• Foster a culture of accountability, collaboration, and innovation within the team.
• Define and execute an enterprise applications roadmap aligned with organizational priorities and growth strategies.
• Establish KPIs and implement best practices for development, support, and delivery.

Application Management

• Oversee the support, development, and integration of mission-critical enterprise systems: ERP, Salesforce, HRIS, MES.
• Ensure SLA adherence for incident response and resolution at all priority levels.
• Oversee technical design and code reviews in partnership with the Tech Lead to maintain integrity and scalability.

Process Optimization & Innovation

• Drive standardization of SDLC processes, release management, and support workflows.
• Evaluate and enhance toolsets for Scrum backlog management, release planning, and support.
• Good to have: Champion AI adoption and automation pilots across the enterprise to improve operational efficiency and user experience.

Stakeholder & Vendor Management

• Collaborate with business leaders to understand evolving needs and align IT initiatives with strategic goals.
• Facilitate change management efforts to ensure smooth adoption of new systems and processes.
• Manage vendor relationships, contracts, and third-party integrations to support IT strategy.
• Support key project execution such as the implementation and preparation for a potential ERP upgrade.

Expected focus: 60% people/process/vendor, 25% roadmap/stakeholders, 15% technical governance (with the Tech Lead as day-to-day technical owner).

Technical Environment

• ERP: Window & Doors industry-specific ERP system
• CRM: Salesforce (Sales Cloud, Service Cloud, Communities, custom apps)
• Languages: .NET (primary development platform); open to modern development stacks for new initiatives
• Databases: Microsoft SQL Server (primary), PostgreSQL (legacy)
• Reporting Tools: SSRS, Tableau
• Cloud Infrastructure: AWS (primary), with ongoing migration from limited on-prem servers
• AI & Automation: ChatGPT, Microsoft Copilot, and custom bots under development
• Upcoming Projects: Data warehousing and business intelligence initiatives are in planning stages

What You Bring

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 7+ years in IT application delivery, including 3+ years in a leadership role.
• Proven success managing enterprise-scale applications and technical teams.
• Experience with SDLC methodologies (Agile, Waterfall) and setting up performance metrics.
• Technical fluency (e.g., .NET/SQL) to read code and review designs; recent hands-on coding is a nice to have, not required.
• Exposure to data warehousing and business intelligence concepts is an asset.
• Strategic thinking with a results-oriented, problem-solving approach

Why Join Us?

Because we are:
INNOVATIVE - You'll be part of a team that's always looking to improve and create value.
ACCOUNTABLE - We stand behind our work, our people, and our brand.
CARING - We genuinely support each other, our customers, and our communities.
GROWTH-MINDED - We invest in your development and expect the very best from you.
We believe in diversity, inclusion, and equal opportunity for all. We welcome applicants of every background, experience, and identity.
Thank you for your application, only shortlisted candidates will be contacted.

Send Us Your Resume and Join a Team That Builds with Purpose.