4 month Contract

7 days ago

Montreal, Quebec, Canada CMA CGM Full time $40,000 - $60,000 per year

Job description:

CMA CGM Montreal is recruiting for a 4 month contract (with opportunity of extension) – ideal candidates are customer centric, with shipping/ logistics industry knowledge and are quick to learn.

ALL CANDIDATES MUST BE LEGALLY AUTHORISED TO WORK IN CANADA: valid Work permit, permanent resident or citizen.

SUMMARY:

Provide exceptional customer service to the group standard customers by offering support and customer education on our digital journey, tailored to meet the unique needs and expectations according to standard Treatment Level in line with Group SLA.

RESPONSIBILITIES:

Case Management

  • Address customer inquiries, provide information, and resolve issues efficiently.
  • Ensure all customer queries (via all channels) are responded to within agreed SLA & quality.
  • Assist customers with documentation, including bills of lading and shipping instructions.
  • Escalate complex or recurring issues to the Senior Customer Service Officer or Customer Care Supervisor.

Service Level Management

  • Monitor service levels and ensure compliance with standard procedures.
  • Handle cases based on FIFO (First In, First Out) principles.
  • Address customer complaints and provide timely solutions.

  • Coordinate with internal teams for resolution and follow-ups.

  • Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.).

QUALIFICATIONS AND PROFILE:

Education:

  • A university degree (3-year regular course) or equivalent is preferred.
  • A transportation certificate is an asset.

Experience:

  • Experience in a customer service role is preferred.
  • Minimum of 1 year of experience in liner shipping is an asset.

Skills & Competencies:

  • Basic knowledge of shipping, including end-to-end shipment coordination.
  • Good communication skills to interact with customers and senior management.
  • Basic problem-solving and decision-making abilities.
  • Good organizational and time management skills.
  • Flexibility to adapt to changing priorities and work collaboratively.
  • Bilingual - Fluent in written and spoken English and French.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Thank you to all applicants for their interest in joining CMA CGM. Please note that only candidates selected for an interview will be contacted.

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