Server - Banquets

1 day ago

Vancouver BC VC E, Canada Pan Pacific Vancouver Full time

POSITION SUMMARY

Reporting to the Director of Banquets, the successful candidate will be responsible for setting, serving and tearing-down of the banquet functions according to the standards of the Pan Pacific Vancouver.

KEY RESPONSIBILITIES

The key responsibilities of the Banquet Server include but are not limited to:

  • Maintains professional internal/external guest service: smiles, creates eye contact, and uses employee/guest names
  • Attends briefing of banquet and reviews function sheet
  • Ensures proper equipment is available for function
  • Carries out "prep work" - ensures items such as water, cream, bread and butter are prepared for function
  • Serves function (food and beverages) and cleans out function room
  • Checks with Captain regarding next function, Collects equipment needed and prepares for next function
  • Attends to guest complaints; Ensures attentiveness to each table at all times
  • Trains new staff in proper procedures
  • Ensures all duties on task list are completed;
  • Understands the need and willingness to work in other related outlets during peak periods when required (ie. Oceans 999, Coal Harbour Bar, Room Service, etc.)
  • Performs other related duties as required

COMPETENCY PROFILE

  • Individual must be able to work with minimal supervision and be highly self-motivated
  • Must be extremely well organized and detail oriented and completes all duties in a quick and efficient manner
  • Must possess excellent interpersonal and communication skills; Contributes an energetic and positive attitude to the hotel atmosphere
  • Candidate must demonstrate initiative, with the ability to anticipates guests' needs
  • Maintain professional business confidentiality as required
  • Must be physically fit and able to lift heavy trays and tables; Involves long periods of walking and standing

SELECTION CRITERIA

Qualifications and Technical Experience

  • "Serving It Right" Certificate required
  • Food Safe certification considered an asset
  • Fluent spoken English is mandatory; additional language(s) is considered an asset
  • Must have previous experience as a food and beverage server (minimum 1 year food banquet server experience preferred), with sound Food and Beverage knowledge
  • Knowledge of function preparation and room set-ups will be considered a strong asset; Second language an asset
  • Bartending considered an asset
  • Cashier duties with debit/credit card machine considered an asset

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