Residential Maintenance Technician

Residential Maintenance Technician / Superintendent

The Role

Join a Team Where Your Skills Make a Real Impact

As a Maintenance Technician at Rhapsody Property Management, you'll be at the heart of what makes our communities thrive. Reporting directly to the Maintenance Supervisor, you'll play a vital role in ensuring the smooth day-to-day operations of the property—contributing directly to resident satisfaction and the overall success of our organization.

This is more than just a maintenance job—it's an opportunity to deliver exceptional service, solve problems that matter, and take pride in keeping our properties running at their best. If you enjoy hands-on work, take pride in results, and are driven by helping others, this role is your chance to shine.

Why Rhapsody?

At Rhapsody, our company culture is built around core values of Respect, Integrity, Dedication, and Transparency. We believe every team member is vital to our success, and we are committed to providing the training, support, and tools needed to help you thrive. If you're looking for an exciting career in a fast-paced, growth-oriented industry, Rhapsody offers exceptional career paths for those who are eager to learn and advance.

We offer a competitive compensation and benefits package designed to meet your needs today while building a secure future for tomorrow. We value diversity and are committed to equal opportunity employment. At Rhapsody, success goes beyond the bottom line—we strive to create an amazing and unique workplace for every member of our team.

Essential job functions:

• Carries out general duties similar to a handyperson.
• Completes assigned service requests for both in-suite (interior and exterior) and common areas in a timely manner.
• Performs in-suite turnover activities, including both light and heavy maintenance; this could include repair or replacement of appliances, kitchen or bathroom fixtures, basic carpentry, painting and housekeeping to deliver quality product to our residents.
• Responsible for appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, basic electrical repairs, and safe use and maintenance of tools.
• Maintains grounds, garbage's and surrounding area, facilities, and equipment to determine if repairs or preventative maintenance is required.
• Reports any maintenance issues that affect the budget such as life safety, vacant repairs, property damages, and common area needs to the manager.
• Knowledgeable with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, and Human Rights.
• Comply with health & safety procedures, ensuring the use of required safety equipment, and identifying unsafe practices and conditions while maintaining a clean and safe working environment.
• Ensures all areas are free of hazards and where not able to resolve, ensure management are informed for immediate resolution.
• Performs on-call emergency procedures as required.
• Attends and participates in training programs as required by Rhapsody and local city and provincial jurisdictions.
• Provides superior customer service and represents the company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with residents, coworkers, and the general public.
• Other duties as assigned by Maintenance Supervisor.

Education and Experience:

• General handyperson experience
• Completion of High School or general education degree (GED)
• 1+ years of maintenance or related experience
• Flexibility to work on-call on a rotating schedule (evenings & weekends) is required
• Proficient with use of basic handheld and electrical tools
• Knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
• Exposure to multi-residential or other related industry asset class considered an asset
• WHMIS certified would be an asset
• Knowledge of mechanical and HVAC systems would be an asset

To be Successful You Will Have:

• A commitment to "Best in Class" Customer Service.
• A professional demeanor with strong communication skills.
• Ability to accurately listen, understand and respond to issues appropriately.
• Ability to work and act independently using good judgment when assessing difficult situations
• Strong problem-solving skills.
• Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines.
• A demonstrated high degree of integrity, diplomacy, discretion and confidentiality.