Patient Care Coordinator

15 hours ago

Markham, Ontario, Canada MedRehab Group Inc. Full time $19,000 - $22,000 per year

Patient Care Coordinator (Physiotherapy & Rehab Clinic)

Join Our Team and Help Patients Live Their Best Lives

We are looking for an outgoing, organized, and motivated Patient Care Coordinator to join our fast-growing physiotherapy and rehab clinic.

If you love connecting with people, enjoy helping patients succeed with their treatment goals, and thrive in a busy, growth-oriented environment—this role is perfect for you.

About the Role

As our Patient Care Coordinator, you are the heart of the clinic. You will manage the patient experience from start to finish—helping patients book their care plan, following up on progress, keeping our therapists' schedules full, and ensuring every visit is smooth and welcoming.

You'll also support clinic growth by managing leads, reactivating past patients, encouraging referrals, and helping patients complete their recommended treatment plans.

What You'll Do

  • Welcome patients with a positive, enthusiastic attitude
  • Manage appointments and keep therapist schedules maximized
  • Rebook patients and support full treatment plan completion
  • Follow up with new leads and convert them into booked appointments
  • Reactivate past patients with friendly outreach
  • Encourage patients to refer friends and family
  • Support cross-referrals between services (physio, chiro, massage, acupuncture)
  • Handle billing, payments, insurance claims, and admin tasks
  • Keep the clinic organized, efficient, and patient-centered

Who You Are

  • Outgoing, friendly, and energized by helping people
  • Organized, detail-oriented, and able to manage a fast-paced front desk
  • Independent and accountable—someone who takes initiative
  • Strong communicator with excellent customer service skills
  • Comfortable with sales-style conversations (educating on treatment plans, promoting rebooking, etc.)
  • Goal-oriented and motivated to support clinic growth
  • Experience in healthcare, physiotherapy, chiropractic, rehab, or similar is an asset

Why You'll Love Working With Us

  • A supportive team environment that values your ideas
  • Opportunity to grow with the company
  • Training provided in patient retention, front desk success, and clinic operations
  • Competitive compensation
  • A positive workplace where your work makes a real impact on patient outcomes

How to Apply

Send your résumé and a brief message explaining why you're a great fit for this role to:

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Job Type: Full-time

Pay: $19.00-$22.00 per hour

Expected hours: 37.5 per week

Work Location: In person

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