Hospitality Attendant

4 days ago

Big Bay Point Rd Innisfil ON LS L Canada Friday Harbour Resort Full time
Role Summary
The Hospitality Attendant is responsible for the arrival and departure experience of all guests within the outlet/building. A Hospitality Attendant must interact with guests and ensure that the guests experience is memorable. A Hospitality Attendant may at times collect payment, take orders, and serve drinks or food. They will also be responsible for the execution of their respected opening and closing duties.
 
Responsibilities

Welcome and acknowledge every guest with a smile, eye contact and a friendly verbal greeting using the guests' name when possible
Manage reservations, waitlists, and walk-ins using the restaurant's booking system
Answer phone calls regarding reservations, hours, menus, and general inquiries
Receive and record guest's reservations and assign tables
Greet guests and determine the number in their party
Guide guests through the dining room and provide any required assistance
Seat guests by finding a clean, available table, pulling out chairs and placing menu in front of guest
Assign tables and update floor plans throughout service
Move and arrange tables, chairs and settings and organize seating for groups with special requirements
Ensure place settings are appropriate and each guest has a standard place setting for the required meal period
Check menus to ensure they are current, clean, plentiful and wrinkle-free
Ensure guests are having an enjoyable experience
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
Communicate with the kitchen to ensure proper service
Monitor dining room for seating availability, service, safety and wellbeing of guests
Monitor dining room flow to help ensure efficient seating and balanced sections
Assist servers by clearing tables, refreshing water and bringing out food to guests
Work closely with servers, managers, and kitchen staff to support smooth operations
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned

Requirements

At least one year of customer service or hosting experience
Smart Serve certification
Knowledge of basic sanitation controls and use of cleaning supplies
Must possess excellent customer service skills
Experience with reservation and POS systems (e.g. OpenTable, MICROS, Xola) is an asset
Strong verbal and written communication skills
Detail-oriented and works with a high degree of accuracy
Ability to multi-task in a fast-paced environment
Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

Must be able to work flexible hours including days, evenings, nights, weekends, and holidays
Required to move, lift, carry, pull, and place objects weighing less than or equal to 25 pounds without assistance
Stand, sit or walk for an extended period of time or for an entire shift
Reach overhead and below the knees, including bending, twisting, and pulling
Move over sloping, uneven, or slippery surfaces

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