Commercial Operations Support Specialist

About NRT
At NRT, we build more than solutions: we build up each other.

NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry.

Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests.

We believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together.

Our combined innovation and success is rewarded through competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, and more. Joining NRT is more than a job-- it's an opportunity to grow and discover.

To learn more about who we are and what we do, visit our website at

The
Commercial Ops Support Specialist
is an integral front line service point for the sales department, whose primary mandate is to be able to receive, process and (if needed) expedite orders, quotation requests, information requests, etc. from our clients. Outbound tele-sales and lead generation are also primary roles.

Reporting to the Commercial Operations Manager, the incumbent will be working in conjunction with other business units at NRT to be able to disseminate information about a sale and gather updates on progress. The incumbent will be working with our CRM to update progress with each client.

Core Competencies

• Communication
• Achievement/Results Oriented
• Teamwork
• Initiative
• Customer service
• Flexibility/Adaptability
• Problem Solving
• Building relationships

Job Responsibilities

• Maintain a high-level working knowledge of all Company products and services
• Follow up on required documentation and forms needed to process a sale
• Ability to work with in-house software programs such as: , BlueLink Accounting system
• Identify and update potential prospects for new markets/products in
• Assist Business Solutions and Business Development team in preparing ROI models, quotes and proposals as required.
• Serve as backup support to Business Solutions and Business Development team; especially when they are traveling / out of the office.
• Other duties/projects as assigned by management

Skills Required

• Excellent proficiency with Microsoft products (Outlook, Word, Excel, PowerPoint)
• Excellent oral and written communication and interpersonal skills
• Ability to work proactively, and in a high pressure environment
• Exceptional organizational and multitasking skills; with the ability to prioritize a variety of responsibilities
• Ability to work both independently and collaboratively as part of a team.
• A solid background with inside sales / sales support / administration preferably from an information technology environment

Employment Requirements

• Strong knowledge of MS Office
• Previous experience working with (an asset)
• Complete fluency in the English language
• A diploma in an applicable field is preferred
• 3+ years experience in a similar role

This is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation, and an offer will consider various factors including experience, qualifications, skills, and training. Our comprehensive and competitive benefits package includes medical, dental and vision insurance for employees and their family, paid time off, and a variety of other perks.
NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided. It is NRT's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.