Manager, Records

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Records and Information Management supports the implementation and execution of the global Records & Information Management (RIM) Program in order to facilitate effective and efficient information management across Scotiabank in accordance with legal, regulatory, and internal business requirements.

Is this role right for you? In this role, you will:

• Support the Senior Manager and Director in progressing the design and implementation of an effective global enterprise-wide RIM Program.
• Assist in facilitating RIM program maturity in relation to paper records and digitization in collaboration with Business Lines/Corporate Functions, other stakeholders, and external vendors.
• Support implementation of the Enterprise Retention Schedule across the Bank's global footprint and assist with oversight and facilitating ongoing updates to the Schedule and supporting documentation to ensure alignment with business, regulatory, and legal requirements.
• Contribute to the development, maintenance, and implementation of RIM-related policies, procedures, processes, and other supporting documentation to enable RIM Program compliance.
• Assist with the development and facilitation of plans and reporting on paper records management maturity and policies/procedures/processes, including KPIs/KRIs, key milestones, and enable aligned project plan development.
• Support the Senior Manager in liaising with professional industry associations/networks, including ARMA, in order to assess and advise on industry best practices, engage in benchmarking, and incorporate learnings into the RIM Program, particularly in relation to paper records management and digitization.
• Develop and manage strong relationships with Business Lines and Corporate Functions in support of their efforts to adhere to RIM Program requirements.
• Provide advice to Business Lines and Corporate Functions on RIM Program requirements and support resolution of outstanding issues to facilitate their compliance with Program requirements.
• Develop and deliver materials for reporting, training, communication, and change management activities as required to support RIM program implementation and ongoing execution.
• Assist with responses to testing, audit, or regulatory inquiries or findings and support remediation.
• Support other RIM Program initiatives, including those related to records inventories, reporting, risk assessment, training, and program development.
• Assist with other Enterprise Regulatory Programs responsibilities, as required, to fulfill the team's mandate and comply with Regulatory Compliance Management.
• Create an environment in which the team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
• Champion a high-performance environment and contribute to an inclusive work environment.
• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

Do you have the skills that will enable you to succeed? We'd love to work with you if you have experience with:

• 2+ years of experience in banking/financial services or relevant roles in Records and Information Management, Regulatory Compliance, Operations, or process-oriented functions.
• University degree in Business or Records Management is desirable.
• Experience with paper records management requirements and digitization strategies, including design, implementation, adoption, and supporting BAU processes for both paper and digital records.
• Knowledge of industry standards, best practices, and frameworks in records and information management.
• Experience implementing enterprise records and information management solutions, including retention schedules and digitization initiatives.
• Familiarity with change management, communications, and learning methodologies and tools would be an asset.
• Solid understanding of financial institutions.
• Highly organized with the ability to manage multiple priorities and competing timelines.
• Strong ability to prioritize, track, and communicate progress on deliverables to stakeholders and management.
• Proficient in Microsoft Office Suite (Co-Pilot, PowerPoint, Word—including macros, Excel, Visio).
• Ability to work independently and take ownership within established guidelines, policies, and precedents.
• Strong analytical, organizational, and investigative skills with exceptional attention to detail.
• Excellent teamwork, interpersonal, and conflict resolution skills.
• Exceptional written and verbal communication skills, including experience engaging senior management.
• Experience gathering user requirements and preparing business and technical documentation, flowcharts, and design documents would be an asset.

What's in it for you?

• In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed
• You'll be part of a diverse, collaborative, innovative, and high-performing team
• We offer a competitive rewards package:
• Performance bonus, Employee Share Ownership Program, and Pension Plan Matching
• Health Benefits from day one
• You will relish work-life balance, team events, and opportunities to participate in the community.
• Your career matters You will have access to career development and progression opportunities.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.