Service Advisor

17 hours ago

Kelowna, British Columbia, Canada Velocity Truck Centres Full time

Position: Service Advisor / Business Administrator

Position Type: Full time - hourly

Location: Kelowna, BC.

Work Schedule: Monday- Friday, 40 hours per week

Position Overview

We are looking for a Service Advisor / Business Administrator who is ready to build a long-term career, playing a key role providing top-notched customer service for our operation in our Kelowna location.

The Service Advisor / Business Administrator is responsible for the combined service advisory duties and Business Administration duties.

Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have effective communication skills and a passion for customer service, this role is for you

Compensation Plan

  • Attractive Compensation: Competitive hourly rate $20 - $30/hr. (DOE)
  • Work-Life Balance: Enjoy our accrued vacation time allotment.
  • Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
  • Financial Security: Plan for the future with employer RRSP matching.
  • Investment in Growth: Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement.

Job Duties:

Service Advisor/ Writer

  • Greet customers, listen to vehicle concerns, and clarify issues.
  • Conduct inspections, check for recalls, and retrieve vehicle details.
  • Review maintenance records and service schedules.
  • Explain estimates, provide daily updates, and notify customers when repairs are complete.
  • Verify warranty and service contract coverage, explaining provisions and exclusions.
  • Prepare, enter, and obtain approvals for repair orders.
  • Monitor repairs to ensure timely completion.
  • Print warranties, repair orders, and issue sublet purchase orders.
  • Review completed jobs, collect payments, and close out orders.

Administrative Tasks

  • Office filing.
  • Ensure communication boards are up to date.
  • Record payments.
  • Responsible for the upkeep and balance of the branch's Petty Cash.
  • Track Online Payments.
  • Committee team member
  • Collaboration Committee.
  • Safety Committee Member.
  • Continuous Improvement Coordinator ( CIC ).
  • Completing office administrative duties as required.

Required Skills and Qualifications:

  • Prior experience as an office administrator and / or Service Writer experience.
  • Proven technical expertise.
  • Knowledge of trucks and parts.
  • Excellent customer service skills .
  • Excellent communication skills.
  • Excellent problem-solving skills.
  • Strong organizational skills.
  • Excellent time management skills.
  • Able to work in fast-paced environment.
  • Work well with internal and external customers.
  • Minimum of a High School diploma.

We are an equal opportunity employer.

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