Customer Experience Representative

6 days ago

Coquitlam BC VK T, Canada Sani Marc Full time $45,000 - $75,000 per year
Customer Experience Representative

Emploi - Permanent Full-time - Agent/Clerk - Customer service

Branch office: Coquitlam -Coquitlam British Columbia V3K 6T1

As soon as possibleSchedule: Monday to Friday (Day)

Salary: $ $

Description:

The Customer Experience Representative plays a key role in delivering an exceptional service experience to Sani Marc's clients across its various business units. Acting as a frontline ambassador, the representative handles customer inquiries, processes orders, and provides product and service support while ensuring a smooth and efficient customer journey. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams such as Sales, Logistics, and Operations.

Responsibilities:

Under the supervision of the Customer Experience Supervisor the Customer Experience Representative performs the following tasks:

  • Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
  • Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
  • Provide exceptional customer service and advisory roles to our clients;
  • Follow up with clients/vendors regarding order reception or back orders;
  • Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
  • Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

Requirements:

To perform well, you must have:

  • A high school diploma;
  • A passion for customer service;
  • Strong communication skills with the ability to upsell/ cross-sell;
  • Capacity to work independently and/ or as part of a team;
  • General knowledge of MS Office;
  • Effective organization skills;
  • Adaptability, responsibility and flexibility;
  • Manage the inventory and carry out the annual inventory
  • Able to lift 50 pounds
  • A sense of 'urgency' combined with courtesy and open-mindedness.

Note:

Working at Sani Marc means:

  • Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
  • Being a self-starter, tenacious along with a positive attitude and effective communication skills.
  • You are customer-focused and are relentless in that pursuit;
  • Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.

Disclaimer:

Why work for Sani Marc?

  • We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
  • We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.

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