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Casino Services Field Technician

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Mississauga, Ontario, Canada IGT, a Nevada Corporation Full time

IGT, where innovation meets entertainment on a global scale We've recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we're all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it's spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we're not just global—we're locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what's possible. If you're ready to bring your talent to a team that's shaping the future of entertainment, your next big move starts here. For more information, please visit  or  

Overview

The Casino Services Field Technician is autonomous and responsible for all activities at Casino and Bingo sites in the allocated Greater Sudbury and Timmins Area. Preparation, installation, troubleshooting to the component/circuit level. Servicing remotely and onsite with the ability diagnose and solve problems. Maintain, upgrade and convert IGT gaming devices, while representing IGT at the customer site and maintaining a positive relationship with the client. Provide initial and ongoing customer training on basic game functionality. Adapt to various jurisdictions and adhere to compliance policies.

DUTIES AND RESPONSIBILITIES:

  • Perform troubleshooting, maintenance, preventive maintenance and installation of Point of Access (POA) equipment and communication devices used at the retailer location. 
  • Makes pre-installation site assessments to identify parts and wiring requirements at customer location.
  • Performs all preparation tests including assurance hardware, firmware and system interfaces are accurate and functional.
  • Delivers and installs products on customer site.
  • Installs game to game and bank to bank, telephonic, ethernet and wireless (G2G).
  • Carries out assigned portion of hardware and software conversions and upgrades.
  • Performs planned and preventative maintenance. 
  • Responds to customer issues for games and system interface.
  • Performs accurate and timely tracking and reporting on activities utilizing SAP and other software tools.
Qualifications

REQUIREMENTS:

  • High school diploma or equivalent required with 2-4 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products.
  • Experience with AC/DC fundamentals.
  • Reading and translating wiring diagrams.
  • Maintaining, repairing and troubleshooting to component/circuit level Testing programs with verification devices such as Kobetron and Chip Comparator.
  • Troubleshooting with input and output tests.


Special Requirements:

  • Valid driver license and clean driving record.
  • Able to obtain a Gaming License.
  • Must be at least 21 years of age.
  • Able to lift 50 lbs. or more.
  • Pass a background check.
  • Work overtime or available to work on weekends as required.
  • Able to stand for an eight-hour shift.
  • Travel within Canada and USA.
Keys to Success


• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership

#LI-KG1

Our Total Rewards program is packed with perks:

  • Sales roles? You might earn commissions.
  • Other roles? You could snag discretionary bonuses.
  • Benefits galore: Health, dental, vision, life, accident & disability insurance.
  • Tuition reimbursement to keep your brain buzzing.
  • Paid time off to recharge.
  • Wellness programs to keep you feeling great.
  • Identity theft insurance for peace of mind.
  • 401(k) Savings Plan with company contributions to help you plan for the future.

Note: Some programs have eligibility requirements—but we'll help you navigate those.