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Front Desk Manager

3 weeks ago

Kamloops, British Columbia, Canada Delta Hotels by Marriott Full time

Company Description

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Role Description

This is a full-time, on-site role for a Front Desk Manager at Delta Hotels by Marriott, located in Kamloops, BC. The Front Desk Manager will oversee the day-to-day operations of the front desk, ensuring smooth guest check-in and check-out processes. Responsibilities include managing receptionist duties, handling reservations, ensuring excellent customer service and satisfaction, and managing communication between guests and internal staff. The role requires maintaining a high level of professionalism and creating a welcoming environment for guests.

Qualifications

  • Strong skills in Customer Service and ensuring Customer Satisfaction
  • Proficiency in Receptionist Duties, including managing check-ins, check-outs, and guest inquiries
  • Excellent Communication skills, both verbal and written, to interact effectively with guests and staff
  • Experience with handling Reservations and using reservation systems/software
  • Strong organizational and leadership skills are highly desirable
  • Previous experience in hospitality or a similar customer-facing role is an asset
  • Flexibility to work various shifts as required, including weekends and holidays