Senior Communication Advisor

Job Description

Position: Senior Communications Advisor, Digital Strategy and Content Production

Posting Id: 5386

Dept: Community Development & Public Affairs

Status: Permanent, Full time

Role: PG11 ( $49.39hr- $57.98hr)

Site: Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre

Posted: November

Internal Deadline: November

At Trillium Health Partners (THP) we are committed to delivering a new kind of health care for a healthier community. To achieve this, we are working to connect more than ever before to our patients and families, our partners in the delivery of health care and to one another: all 17,000 staff, physicians, volunteers and learners who work here at THP.

THP is seeking a creative, collaborative Senior Communications Advisor to drive digital strategy, content production and execution that will bring the organization's strategic plan and brand to life while supporting hospital operations and organizational priorities. Reporting to the Manager, Digital Media and Creative Services, the role works in partnership with a multidisciplinary team, including a team specializing in video production, social media, design, web, and communications, to deliver cohesive, high-impact digital content across platforms.

The Senior Communications Advisor will collaborate closely with clinicians, communicators and strategists to produce innovative, audience-first work that engages internal partners, patients and caregivers, the community, donors, the broader health care community and government. As a key contributor on high-impact projects, the role supports the planning and execution of digital communications in alignment with organizational strategy. Success in this role requires strong digital strategy expertise, excellent project management skills, deep knowledge of digital platforms, and a focus on measurable outcomes.

Key Responsibilities

Digital Strategy & Planning

• Develop, support and refine digital communications plans that align with THP's strategic priorities and brand.
• Lead and maintain an editorial calendar to support key organizational priorities, recognition and announcements.
  Apply expertise in THP's digital channels-including web, intranet, digital signage, print and social media-to recommend and shape content.

Content Production & Execution

• Write, edit and publish engaging, accessible content across web, social and internal platforms, ensuring brand consistency.
• Coordinate video and visual storytelling from concept through approvals, collaborating closely with creative partners.
  Repurpose and tailor content for multiple formats to maximize reach and impact.

Performance & Optimization

• Monitor content performance with analytics tools; share insights and recommendations to improve engagement and effectiveness.
  Stay current on digital communication trends and best practices in health care.

Project Management & Collaboration

• Drive timelines, approvals and deliverables for digital projects, ensuring milestones are met.
• Work closely with clinical, strategic and communications partners to gather information, shape messaging and ensure consistency.
  Contribute to a positive, inclusive team culture that values innovation, quality and continuous improvement.

Job Requirements

• Successful completion of a degree or diploma in digital media, communications, public relations, journalism, or a related field from an accredited educational institution.
• Minimum of 5-7 years of experience working on major digital initiatives, including social media and content strategy, website redesign, intranet management, digital signage, and e-newsletters.
• Strong project management skills with a proven ability to manage multiple priorities, timelines, and deliverables in a fast-paced environment.
• Excellent writing, editing and verbal communication skills, with the ability to tailor complex information for varied audiences and platforms.
• Experience in video production and editing, with an understanding of visual storytelling best practices.
• Proficiency with analytics and publishing tools such as Google Analytics and Hootsuite.
• Understanding of user experience design, wireframes, and website build best practices is considered an asset.
• Strong interpersonal skills with a demonstrated ability to build relationships, collaborate across teams, and communicate effectively with both technical and non-technical partners.
• Self-directed, creative, and solutions-focused, with a commitment to continuous improvement and the implementation of best practices in digital communications.
• A collaborative team player with sound judgment and a sense of personal accountability, values shared success and recognizes the contributions of others.
  Previous experience and/or understanding of the health care sector is considered a definite asset.

Position Location and Travel:

The successful candidate will be primarily based out of the Mississauga Hospital site and must have access to a vehicle to support travel between the three main sites of Trillium Health Partners - The Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre. This is a hybrid work model, a minimum of one day per week in-office is required, with additional on-site presence expected based on production needs, including content capture, events and in-hospital storytelling.

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

To pursue this career opportunity, please visit our website:

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.