Customer Service Representative

4 days ago

Mount Brydges, Ontario, Canada Mount Brydges Animal Clinic Full time

Client Service Representative (CSR) — Veterinary Clinic

About Us

We are a busy, compassionate veterinary practice dedicated to providing exceptional care to pets and outstanding service to the people who love them. Our team values kindness, teamwork, communication, and a positive client experience from the moment someone walks through our doors.

Position Overview

The Client Service Representative (CSR) is often the first and last point of contact for our clients. This role requires professionalism, empathy, strong communication skills, and the ability to multitask in a fast-paced environment. The CSR supports our veterinarians and technical team by ensuring smooth client flow, accurate information gathering, and excellent customer service.

Key Responsibilities

  • Warmly greet clients in person and over the phone; create a welcoming atmosphere.
  • Schedule appointments efficiently and accurately based on medical urgency and clinic guidelines.
  • Triage incoming calls appropriately by gathering relevant details and looping in RVTs/tech staff when needed.
  • Check clients in and out, process payments, and review treatment plans or estimates.
  • Maintain accurate medical records and client information in the practice software.
  • Communicate clearly with clients regarding policies, reminders, follow-ups, medication pick-ups, and preventive care.
  • Assist with managing email, voicemail, and digital communications.
  • Support the team during busy periods with flexibility and a positive attitude.
  • Uphold clinic standards for professionalism, confidentiality, and client experience.

Qualifications

  • Previous customer service experience required (veterinary setting an asset).
  • Strong communication skills with the ability to show empathy and remain calm under pressure.
  • Excellent multitasking, organization, and attention to detail.
  • Comfortable working with computers, scheduling systems, and point-of-sale processes.
  • Ability to learn veterinary terminology and protocols.
  • Reliable, punctual, and able to work a mix of days, evenings, and occasional weekends.

What We Offer

  • A supportive and collaborative team environment.
  • Opportunities for growth and training within the clinic.
  • Staff discounts on veterinary services and products.
  • Competitive wage based on experience.

How to Apply

Please send your resume—and a brief note about why you think you'd be a great fit—to cheri- We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Expected hours: +30 per week

Benefits:

  • Company pension
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care
  • Wellness program

Work Location: In person

  • Customer Service Representative

    2 days ago

    Mount Forest, Ontario, Canada Salaamart Full time

    Job SummaryWe are seeking a dedicated and enthusiastic Customer Service Representatives to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction.Office...

  • Receptionist/Office Administration

    23 hours ago

    Mount Brydges, Ontario, Canada Mt Brydges Ford Full time

    OverviewWe are seeking a professional and organized Receptionist/Administrative Assistant to join our team. This role is vital in ensuring smooth daily operations, providing excellent customer service, and supporting administrative functions within our office environment. The ideal candidate will possess strong clerical skills, be proficient in office...

  • Member Services Representative/ Teller

    6 days ago

    Mount Forest, Ontario, Canada Kindred Credit Union Full time

    The Kindred team is the heart of our cooperative, bringing our values to life every day. More than financial professionals, we are trusted guides, community builders, and champions of mutual aid. Our dedication ensures that every member experience is shaped by care, integrity, and expertise. Whether offering financial guidance or strengthening community...

  • Parts Specialist

    1 week ago

    Mount Forest, Ontario, Canada Maple Lane Farm Service Full time

    Maple Lane is a full-line agricultural dealership dedicated to serving fanners with reliable equipment and practical solutions. We are looking for a Parts Specialist who is dependable, courteous, and enjoys helping customers keep their equipment running smoothly. This role is ideal for someone who takes pride in their work, communicates clearly, and works...

  • Service Advisor

    2 weeks ago

    Mount Forest, Ontario, Canada Tirecraft Full time

    Service AdvisorSuperior Tirecraft, Mount ForestTirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service?  Join our team as a Service Advisor and experience the thrill of connecting customers with...

  • Service Advisor

    6 days ago

    Mount Forest, Ontario, Canada Tirecraft Full time

    Service Advisor Superior Tirecraft, Mount Forest Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers...

  • Service Advisor

    2 weeks ago

    Mount Forest, Ontario, Canada Tirecraft Full time

    Superior Tirecraft, Mount ForestTirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier automotive...

  • DZ Truck Driver

    2 weeks ago

    Mount Forest, Ontario, Canada WM Full time

    DescriptionIndustry Leading Benefits │Home Every Day │Stability │Additional PerksThis is a non-union Single-Man Side-Load Residential DZ Driver position located in Mount Forest, ON, Canada **Loading is manual**Preferred Experience: Successful candidates often have physical labor experience. It is preferred that candidates have this kind of applicable...

  • 310T Mechanic Evening Shift Sign On Bonus 5000

    2 weeks ago

    Mount Forest, Ontario, Canada WM Full time

    DescriptionAre you seeking a safer work environment as a mechanic? Is your family's financial security important to you? Aspiring to advance in your mechanic career? Searching for a company that prioritizes its employees' well-being? If this speaks to you, then WM might be the place for your next career move.Career progression, stability for your family, and...

  • Host/Hostess

    4 days ago

    Mount Forest, Ontario, Canada Captain Hooks Bar & Grill Full time

    MUST BE FROM ONTARIOHiring for Fridays and Saturdays. Additional days based on Holidays/Weekends.We are seeking passionate, enthusiastic, and positive team-oriented individuals to join our restaurant team. We are willing to train the right candidates. If you enjoy interacting with others and being part of a team, we want to meet you This position involves...